Job Abstract

Job Description:

The Student Accounts Coordinator provides direct support to the Student Accounts Department in the areas of credit refunding, billing analysis, student support, cashiering, escheatment and overall operations at both campuses. Duties include monitoring billing records, correcting billing errors, processing housing and tuition deposits, student communication, issuing timely credit refunds as required by Department of Education Title IV regulations, transactions and financial clearance of perspective, current and former students.

Work Location: Both Doheny Campus (Downtown Los Angeles) and Chalon Campus (West Los Angeles)

Start Date: Immediately

Application Deadline: Open until filled

Position Hourly Rate Range: $23.65- $24.50

Hiring salary can be above the posted pay range if candidate's qualifications are determined to be above the minimum requirements of the position description.

Duties and Responsibilities:

• Primary responsibility within the department for reviewing and processing of all overpayment refunds, and issuance of student refund checks in compliance with Department of Education Title IV and Cash Management regulations (financial aid, overpayment, credit card refunds, sponsor overpayments)
• Responsible for monitoring individual student accounts and correcting billing errors and processing refunds, as necessary
• Allocates, refund or forfeit housing and tuition deposits on an ongoing basis
• Assists with training new student workers and associates as necessary
• Conducts proactive outreach for students who are not enrolled in electronic refunds and are anticipating a refund for the term
• Provides ongoing outreach for students with disbursed aid not having enrolled in electronic refunding
• Primary responsibility for outreach to students with undelivered refund checks to obtain correct address or re-issue as necessary
• Supports the Director and Assistant Director with the oversight of escheatment of uncashed checks and annual submission of escheatment reports as required by the State of California
• Assists with cashiering operations on both campuses, including the processing of payment transactions, processing departmental deposits, sponsored billing, petty cash reimbursements, and cash advance requests
• Assists the Director and Assistant Director with daily cashiering reconciliation requirements, weekly vault reconciliation and bank deposit preparation
• Assists students and families with inquiries received in person, via phone or email related to their student account questions
• Assists with preparation and submission of sponsored billing invoicing and posting of payments
• Assists management with the development and enforcement of both university wide as well as department specific policies and procedures
• Leads by example by providing outstanding customer service to students, parents, faculty, and staff through courteous, accurate and timely communication through email, telephone or in person
• Serves as leader within the department by providing training, guidance and support to Student Accounts Associates. Assist with the recruitment, selection, and supervision for student employees as necessary
• Special projects as assigned

Other Duties and Responsibilities:

• Provides administrative support to the Admission team
• Actively participate in staff meetings, including taking minutes as needed
• Weekend and/or evening work will be required
• Performs other duties, as assigned

Requirements:

Knowledge:

• Good working knowledge of Student Accounts operations and interrelationships to other Student Services, as well as, knowledge of finance in a higher education environment.
• Basic knowledge of general accounting concepts and principles related to accounts receivable, student loans, and collection techniques, customer service best practices, automated receivable and cashiering systems, compliance related reporting and regulations, and FERPA (proxy) privacy laws.

Abilities and Skills:

• Ability to interpret vision and strategy statements from the Director of Student Accounts and motivate student staff to reach top performance and to professionally and effectively communicate with a diverse University community
• Ability to effectively manage and evaluate the work of student staff; assign duties and responsibilities; oversee the work assignments to ensure work is done accurately and timely; and provide personnel development
• Ability to interpret and apply applicable rules, regulations, policies and procedures, and analyze situations accurately to adopt effective courses of action
• Ability to maintain personal composure in high stress situations as well as establish and maintain effective working relationships with others
• Skilled to define problems, collect data, establish facts, draw valid conclusions and prepare clear, concise reports.
• Strong organization and prioritization, negotiation, management, customer service, oral/written communication and interpersonal skills
• Skilled with spreadsheet, word-processing and presentation applications (Excel, Word and PowerPoint).
• Skilled at solving basic mathematical equations

Education:

• Bachelor's Degree in Business Administration, or closely related field, or a combination of degree and equivalent experience required.

Experience:

• Minimum of 1 year experience of full time progressively responsible experience in the administration of student disbursements and accounting, collection or cashiering functions.
• Experience of at least 1 year in a supervisorial role a plus.

Additional Information:

Mount Saint Mary's University's commitment to equity, diversity and justice (EDJ) is steeped in the tradition and legacy of the Sisters of St. Joseph of Carondelet (CSJ), our Catholic identity, mission and values. We are unwavering in our pursuit of inclusion, belonging and antiracism. We aspire to achieve our love of dear neighbor without distinction, which permeates all forms of social identities and human experiences.

We honor and celebrate our similarities and differences. We are committed to the full inclusion of the entire Mount community. Due to historical legacies of exclusion, we offer particular care for underrepresented populations. We define diversity in the broadest sense, including but not limited to, age, differences in culture, citizenship status, disability, family status, gender, gender expression, gender identity, generational history, genetic information, geographic origin, language, political perspectives, mental and physical ability, military service, national origin, race and ethnicity, religion, sexual orientation, size and socioeconomic class.

Welcoming individuals from a variety of backgrounds improves and enriches our learning, living and working environments. Any breach of these values harms our community. Mount Saint Mary's University transforms its culture through the radical pursuit of institutionalized change. We strive for a campus where students, staff, faculty, alumnae and all whom we encounter feel welcomed, valued and are supported to reach their full potential.

As we pursue our never-ending journey toward a more equitable, inclusive and antiracist campus in our richly diverse community, we welcome you.

Application Instructions:

Please submit a resume and cover letter with your application.

Applicants must be able to provide proof of eligibility to work in the United States. The University will not assist applicants with any visa matters.

A background check will be required.

Employees may disclose their COVID-19 vaccination status with MSMU's Human Resources on a voluntary basis. Some MSMU clinical healthcare partners may require proof of COVID-19 vaccination to work at their facilities. If required, your academic division will inform you.

Frequently Asked Questions (FAQs)