Job Abstract

The Senior Manager, MN Clinical Operations is responsible for the planning, organizing and managing of assigned areas. Works closely with leadership and physician management in the centralized infrastructure development and operations for a specific specialty, regional program or department. Plays a meaningful role in coordinating the strategic planning, program and policy development for multiple sites to insure successful implementation and monitoring. Ensures department supports the needs of patients, physicians and staff and implements process improvement initiatives.

• Manages the administrative and clinical services for one or more physician office sites.
• Plans, coordinates, implements and supervises projects and initiatives relating to operations, and ensuring they are consistent with strategic mission.
• Ensures compliance with state and federal laws, professional and regulatory agency standards and licensure requirements. Maintains staff compliance with health system and Foundation policies, procedures and protocols.
• Understands and supports the business requirements and fiscal structure of the Foundation, including patient assignment, risk and specialty network structures, and utilization management. Functions as key resource for staff and physicians in support of these requirements.
• Assumes fiscal responsibility for areas of oversight, including budget preparation, expense control and revenue improvement. Develops business and operations plans for assigned areas, programs and services in collaboration with Director.
• Establishes effective patient care processes and workflows with other leaders. Develops and supports policies and procedures that support the provision of quality and timely patient care services.
• Maintains appropriate quality control programs and partners proactively with risk, quality, safety and clinical operations leadership to ensure continuous monitoring and improvement in provision of clinical services.
• Point of contact for utilization of key information systems and technologies. Assumes responsibility as practice liaison for the resolution of system related issues, identification of opportunities for improvement and implementation of key systems and system and workflow improvements.
• Supervises employees including administrative, clinical, technician and health information staff. In partnership with executive and medical leadership, provides direct administrative supervision of physician extenders. Assesses qualifications and hires candidates, assumes responsibility for the assessment and improvement of competencies, work assignments and schedules, orienting, training, in-services, performance evaluation, compensation, mentoring, coaching and terminating employment. Partners with appropriate departments in execution of these duties (e.g. clinical services, risk, quality, human resources).
• Demonstrates leadership to enhance collaborative partnership, cross-training and flexing of staff across operational areas, open communication and decision-making to ensure effective coordination and integration of services between operational areas and programs. Demonstrates consistent ability to improve and support the organizational culture.
• Ensures daily staffing of all areas of responsibility, including volunteering of services when qualified in situations of inappropriately lean staffing. Ensures own knowledge of staff processes to facilitate all needed human resources efforts. Participates in selecting outside sources for needed services and provides review and oversight for those services.
• Supports organizational restructuring, new workflows, processes, programs and technologies within a department and in conjunction with multiple departments or specialties.
• Manages change, including the transitions of new physicians and programs; develops specific transition plans to ensure successful implementation.
• Identifies and develops process improvement plans for new and existing programs/processes in accordance with mission and goals of the organization. Participates in strategic planning and program development.
• Develops a program evaluation framework to assess the strengths of the program and to identify areas for improvement; ensures the best standard methodologies are in place, developing improvement plans to achieve the best standard process.

High school diploma/GED required. Bachelor's degree in Nursing, Business or Healthcare Administration preferred.

Basic Life Support (BLS) from American Heart Association or American Red Cross preferred. Ambulatory Care Nursing (AAACN Certification) preferred.

Eight (8) years of experience in healthcare management or related field required. Three (3) years of experience in business planning, performance improvement, data analytics, and healthcare operations preferred.