Job Abstract

We are seeking a dynamic Catering Sales Manager. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Responsibilities

• Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
• Receive and respond to incoming telephone calls in accordance with the company and assist with overflow calls for Sales & Marketing
• Prepare accurate written correspondence including letters, contracts, reports, event orders, schedule of events, printed menus, and e-mails using MS Word, Excel, PowerPoint, Opera, and E Mail
• Facilitate all aspects of internal Hotel Meeting Program under the guidance of the Director of Sales + Marketing
• Comply with the hotel standards for sales and marketing, while working harmoniously and professionally with co-workers and Executive Committee
• Ensure that function set up meets or exceeds customer expectations by working closely with each group's meeting planners to determine their needs. Ensure proper communication and coordination to satisfy customer's requests. Assist customers in finalizing function details; suggests alternatives as appropriate
• Ensure that functions meet the customer's expectations by following up regularly on the status of functions including inspecting function rooms, greeting customer and follow up to see that customer needs are met; makes last-minute changes and additions to meet changing customer needs, coordinating outside vendor activity as necessary, conducting post-function reviews with customers and soliciting re-booking from meeting planners prior to customer's departure
• Maintain proper documentation of events, including complete programming of all sales and catering bookings
• Compile and review daily and weekly event sheets
• Give personal attention, take personal responsibility and use teamwork when providing guest service
• Periodically assist with front of house operations including greeting and directing guests, manning hospitality desks, and working with events on ‘quick sets’ or teardowns
• Maintain an inventory of all standard department supplies and printed materials, including but not limited to Catering Corporate and wedding packets and special menus
• Assist clients and seek out solutions to requests in a friendly, caring and helpful manner
• Maximize food, beverage and auxiliary revenues by selling menus, themes and experiences/activities
• Identify and sell opportunities to maximize sales above contracted minimum spend
• Communicate all details of assigned groups & conventions to all departments in a professional, thorough and timely manner by using Resumes, Event Orders and internal correspondence effectively
• Facilitate pre-conference meetings with clients and key hotel staff
• Work closely with the client and hotel departments throughout the duration of assigned groups/conventions/programs by being available to assist the client and provide information to hotel departments at the appropriate times
• Maintain a high level of service by continually providing accurate and timely information and feedback to all supporting departments
• Accurately forecast Banquet revenue, covers and average checks based on group assignments
• Conduct pre-planning site meetings and assist in the sales process where required