We Are Patterson! Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a motivated individual with a service aptitude to join our Houston branch. This is an opportunity to work alongside the best in the dental industry to provide a first-class customer service. Join a company that is Passionate, Focused, Always Advancing, and People-First. As a Dispatch Service Coordinator for Patt... more details
We Are Patterson! Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a motivated individual with a service aptitude to join our Houston branch. This is an opportunity to work alongside the best in the dental industry to provide a first-class customer service. Join a company that is Passionate, Focused, Always Advancing, and People-First.
As a Dispatch Service Coordinator for Patterson, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.
As a Dispatch Service Coordinator, you will:
Triages calls and inquiries from customers.
Assigns and schedules service requests from clients or company personnel.
Manages resources efficiently and effectively for all scheduled service.
Monitors service orders assigned to technicians.
Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).
Reconciles various CRM reports on a monthly basis.
Works closely with the Branch Procurement Specialist(s) with resource and project planning.
Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
Performs other service coordinator duties as assigned.
Job Qualifications
Associates degree or higher preferred or 2-5 years equivalent industry experience.
Expresses strong customer service orientation or related dispatching experience through excellent written and verbal/phone communication skills.
Uses technology with efficiency, including Microsoft 365 and SAP CRM platforms.
Preferred Qualifications:
1-3 years dispatching and customer service experience, with previous experience in the Dental industry preferred.
Previous working experience with project or resource coordination.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.