Oversees all back and front of the house opening/closing procedures. Handles all call-outs and works to find a replacement for the shift if needed. Maintains a clean, organized and stocked environment. Establishes effective and positive communication amongst all team members. Assists Prepared Food Manager in planning and executing all sale promotions effectively and efficiently. Establish Standard Operating Procedures for the Café and uphold them in the café. Ensures all team members follow the ... more details
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Description
DUTIES & RESPONSIBILITIES
Oversees all back and front of the house opening/closing procedures.
Handles all call-outs and works to find a replacement for the shift if needed.
Maintains a clean, organized and stocked environment.
Establishes effective and positive communication amongst all team members.
Assists Prepared Food Manager in planning and executing all sale promotions effectively and efficiently.
Establish Standard Operating Procedures for the Café and uphold them in the café.
Ensures all team members follow the standard operating procedures and checklist and held accountable when not completed.
Responds positively to customer situations.
Constantly monitors, coaches and encourages team members to meet the company’s standards.
Works alongside Assistant Prepared Foods Manager and Prepared Foods Manager to develop innovative menu items.
Tastes products on a per shift basis for quality assurance.
Ensures employees are following all company drink and smoothie recipes to maintain high level of satisfaction and constancy.
Provides attentive, timely, and friendly service to all internal and external customers at all times.
Leads quarterly meetings with service and kitchen lead staff.
Promotes and practices safe work habits and reports potential safety hazards.
Monitor compliance with health regulations regarding food preparation and serving.
Builds and maintains customer satisfaction with the products and services offered by the co-op.
Provides attentive, timely, and friendly service to all internal and external customers at all times.
Others duties as assigned.
Requirements
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES
High School Diploma or equivalent experience preferred.
A minimum of one (1) year’s experience in a retail environment strongly preferred.
A minimum of one (1) year’s experience and familiarity with natural foods strongly preferred.
Supports the co-op’s core values and aligns with the Co-op Code of Conduct.
Adapts readily based on evolving co-op needs or in response to feedback.
Maintains composure in highly stressful or adverse situations.
Computer proficiency, familiarity with MS Office Suite, and experience with receiving systems preferred.
ENVIRONMENTAL & PHYSICAL DEMANDS
Flexibility to work any shift, including mornings, middays, evenings, weekends.
Ability to work in varying temperatures (approximately 20°F – 90°F).
Ability to stand or sit for long periods at a time.
Ability to bend, stoop, reach, kneel, twist, and climb.
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