Operate as the primary point of contact for key account stakeholders. Develop a trusted advisory relationship with accounts, customer stakeholders and internal partners. Take a lead of projects for contract renewal / develop more business opportunities with existing customers. Lead performance management - KPI meetings with customer. Prepare, monitor and update monthly, quarterly and annual forecasts. Establish strategies to win business based on clear understanding on customers’ requiremen... more details
Client Support Services Manager
Looking for a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. You will focus on growing and developing existing customers, as well as generating new business by identifying, implementing and executing new strategies.
Our Client Support Services Manager is the customer ambassador within DHL Service Logistics. Ensures commercial and relational success of the assigned business relationship(s). Delivers outstanding Customer Experience (NPS), Retention (renewal rate) and Growth (new business AGP) for the assigned account(s). Is the liaison between the customer, operations and the wider DHL Service Logistics business.
Key Responsibilities
Operate as the primary point of contact for key account stakeholders
Develop a trusted advisory relationship with accounts, customer stakeholders and internal partners
Take a lead of projects for contract renewal / develop more business opportunities with existing customers
Lead performance management - KPI meetings with customer
Prepare, monitor and update monthly, quarterly and annual forecasts
Establish strategies to win business based on clear understanding on customers’ requirement and current status of business and operation
Lead commercial discussion with customers and negotiate rates and contractual terms and conditions
Work as a project leader leading cross-functional communication internally and each stakeholders of customer in local, regional and global levels
Requirements
Bachelor's Degree in Business or related field, required
Master's Degree, preferred
5+ years of Logistics Industry Experience, preferred
3+ years consultative sales, business development or account management experience, required
Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.
Our Organization is an equal opportunity employer.
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