Professionally handle incoming and outgoing requests from customers to ensure that issues are resolved both promptly and thoroughly. Must be an effective and thorough communicator, detail oriented and able to gather pertinent customer details, all while giving an excellent customer experience. Provide quality service and support in a variety of areas including, but not limited to scheduling appointments, relaying detailed messages through email, processing credit card payments, data entry, and d... more details
BILINGUAL Inbound Call Center Representative - Houston, TX
ID
2024-46372
Category
CSRs
Employment Type
Full-Time
Location : Location
US-TX-Houston
Compensation Range
$16-$17/hr.
Company Name
ARS-Rescue Rooter
Overview
ELEVATE YOUR STANDARDS AND ENJOY REAL STABILITY
American Residential Services is the largest provider of residential and commercial services in the United States, employing more than 7,000 professionals across the country. ARS has been serving customers with HVAC, Plumbing, and Electrical solutions for over 45 years since its establishment in 1975.
We are looking for people who want to innovate, achieve, grow, and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards, and opportunities of working for one of the largest providers of residential and commercial services. If you have a love for finding a solution and being the hero who saves the day, the Houston Contact Center has an opportunity for you!
Join a team that RECOGNIZES and REWARDS your accomplishments!
Schedule: 24/7 Contact Center – Flexible Scheduling, including nights and weekends.
Responsibilities
Customer Service Representative Responsibilities:
Professionally handle incoming and outgoing requests from customers to ensure that issues are resolved both promptly and thoroughly.
Must be an effective and thorough communicator, detail oriented and able to gather pertinent customer details, all while giving an excellent customer experience.
Provide quality service and support in a variety of areas including, but not limited to scheduling appointments, relaying detailed messages through email, processing credit card payments, data entry, and de-escalating customer concerns.
Maintain a balance between company policies and customer benefit in decision-making. Handles issues in the best interests of customers and the company.
Ongoing Comprehensive Training - regularly attend and participate in support
Qualifications
Customer Service Representative Requirements:
Customer service experience required. (call center experience preferred).
Ability to provide exceptional customer service delivery with both inbound and outbound customer calls.
Highly developed sense of integrity and commitment to customer satisfaction.
Demonstrated passion for excellence in treating and caring for customers.
Has a pleasant, patient, and friendly attitude.
Strong decision-making and analytical abilities.
Possess a strong work ethic and team player mentality.
Willingness to work a flexible schedule and possible weekend rotations as required. (Discuss all schedule requirements at the interview)
Bilingual English/Spanish fluency a plus!
All candidates are required to undergo pre-employment drug screen and background checks.
As the employer of choice, we offer an Industry-Leading Benefit Package:
Choose from one of FOUR health insurance options, starting as low as $5 per week!
HSA (Health Savings Account) and annual company contribution for specific plans.
FSA (Flexible Spending Account) for specific plans.
Dental and Vision Insurance options.
401(k) with weekly match contribution
13 PTO Days + 8 Paid Holidays.
Company-paid life insurance policy, Short-term disability, long-term disability (additional life insurance options are also available).
Discount Programs with our partnered accounts (Childcare, Personal cell phone, auto, insurance, etc.).
*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses may be available; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.
Need help finding the right job?
We can recommend jobs specifically for you!Click here to get started.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.