Job Abstract

The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes. 

We are currently searching for a Senior Manager to lead cross-functional teams focused on delivery of comprehensive solutions to business problems or opportunities within the Demand Management Team in Sales Operations. 

This role will work together with customer facing team and product group to resolve short-term solution as escalation level support with urgency and long-term business solution as assurance.

This role is required strong leadership and understanding of customer environmental.

This role has a hybrid schedule, and you will be required to work onsite at least three days per week at LAM's facility located in Fremont. 

• Decision for escalation and report to executives with high level summary based on PS&DMP
• Designs, implements, and improves systems and business processes to support the company’s operational priority
• Operates the primary system interfaces and portals to the global customer-facing organizations
• Implement targeted factory-driven change management processes that customers view as most trusted in the industry: timely and complete to minimize disruptions for our customers
• Work collaboratively across organizations and senior management to manage, communicate, and assess impact to tool shipments and customer experience.
• Work closely with internal customers, colleagues, and other stakeholders and provides expertise in identifying, evaluating, and developing business process procedures.
• Seek opportunities to build solutions that will improve business processes and support critical business strategies. Recommends changes to policies and establishes procedures that will deliver improvements and efficiencies.
• Act as single point of contact to manage factory change communication and customer impacts.
• Investigate customer configuration quality issues and determine appropriate root cause and corrective actions (RCCA) to prevent future non-conformance.
• Manage customer HVM quotation program and support Global Operations demand planning initiatives.
• Lead cross-functional teams (CFT) 

• Bachelor’s Degree is required.
• Ten (10) years’ experience in semiconductor manufacturing equipment industry. 
• Advanced knowledge of system configuration in SAP Sales & Distribution module, or SAP sales transactions.
• Demonstrated effective verbal and written communication skills with the ability to influence all levels of management.
• Demonstrated effective cross-functional team leadership and influence.
• Able to work with minimal direct guidance or direction from others.
• Understanding of how to analyze and interpret large data sets.
• Six sigma certification is preferred.

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.