Summer Admission Call Center Representative, Admission Department
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The New School is committed to creating and maintaining an environment that promises diversity and tolerance in all areas of employment, education and access to its educational, artistic or cultural programs and activities. The New School does not discriminate on the basis of age, race, color, creed, sex or gender (including gender identity and expression), pregnancy, sexual orientation, religion, religious practices, mental or physical disability, national or ethnic origin, citizenship status, veteran status, marital or partnership status, or any other legally protected status.
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Position Information
| Position Availability: | |
| Position Title: | Summer Admission Call Center Representative, Admission Department |
| Requisition Number: | 0406073409 |
| Location | New York City |
| Position Type: | Student |
| Department: | Provost/Provost's Office |
| Responsibilities: | The Admissions Call Center Representative will be responsible for fielding a series of admissions inquiries from prospective students, parents, and counselors on The New School Admissions phone line. The Admissions Call Center Representative will help triage communication across departments and convey information regarding application instructions, admission events registration, deadlines, campus updates, program information, and general inquiries. Providing exceptional customer service is a key aspect of the role. At this time this position operates remotely.
Student worker(s) will perform professional duties and have responsibilities that require knowledge of admission regarding the university and high levels of accuracy. The ideal candidate will be able to practice comprehensive decision-making skills, be able to prioritize tasks and work collaboratively in a remote setting. This position would work under the supervision of the Senior Office Assistant and carry out well-established procedures and existing policies.
The New School is strongly committed to diversity and inclusion in the workplace and particularly seeks applications from members of underrepresented groups, as well as candidates who share this commitment.
Responsibilities:
- Answering incoming calls and triaging communication to appropriate staff/departments
- Assisting callers in navigating The New School website, application processes, and event registration
- Managing inquiries with enthusiasm for The New School, a positive attitude, flexibility, and excellent customer service
- Effectively and strategically utilizing New School remote communication technologies
Work Mode:
- Hybrid/Remote – Employees hired for this position primarily work remotely with the occasional on-campus presence required with advanced notice. Employees in this role will also be expected to use their best judgment to be on campus when necessary in order to best fulfill the responsibilities of their job descriptions.
- This is a Hybrid/Remote position for the duration of the summer and ends Sunday, August 26, 2024. The Summer Admission Call Center Representative will work a minimum of 4 hours per week, maximum of 20 hours per week.
Salary Rate:
$17/hr
|
| Minimum Qualifications: | - Minimum one-year office experience
- Understanding of The New School programs and admission procedures.
- Excellent communication skills, both written and verbal.
- Working knowledge of Google Suite and Microsoft Office Suite (Word, Excel, PowerPoint, internet).
- Ability to Adhere to TNS Covid-19 Policy.
|
| Preferred Qualifications: | |
| Job Family: | University Admissions |
| Posting Date: | 06/14/2024 |
| Closing Date: | 07/31/2024 |
| Open Until Filled | No |
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * First Name:
(Open Ended Question)
- * Last Name:
(Open Ended Question)
- Other names used:
(Open Ended Question)
- * Are you 18 years of age or older?
- * University ID (i.e., N00XXXXXX)
(Open Ended Question)
- * New School Email Address:
(Open Ended Question)
- * Address:
(Open Ended Question)
- * State:
(Open Ended Question)
- * City:
(Open Ended Question)
- * Zip Code:
(Open Ended Question)
- * Phone Number:
(Open Ended Question)
- * Are you legally authorized to work in the U.S.?
- * Are you currently a full time student?
- * Do you currently have a federal work study award?
- If yes, what are the details of the award (academic year and amount)?
(Open Ended Question)
- * Please provide your availability between our working hours 9am-5pm, Monday-Friday.
(Open Ended Question)
Optional & Required Applicant Documents:
Required Documents - Resume/CV
- Cover Letter
Optional Documents - Federal Work Study award letter
