The Account Manager plays a vital role in maintaining a safe and secure environment for our clients by managing the security services and related operations for an assigned group. This includes client service and problem resolution, service enhancement and expansion, new business development, and ensuring operational effectiveness. The Account Manager will prepare post orders, handle staffing and scheduling, supervise and train team members, and provide lead direction to Security Team. This role... more details
Account Manager
Job Summary: The Account Manager plays a vital role in maintaining a safe and secure environment for our clients by managing the security services and related operations for an assigned group. This includes client service and problem resolution, service enhancement and expansion, new business development, and ensuring operational effectiveness. The Account Manager will prepare post orders, handle staffing and scheduling, supervise and train team members, and provide lead direction to Security Team. This role requires a strong understanding of security operations and excellent management skills to ensure the highest level of client satisfaction and security performance.
Company Overview: Securitas is a global company offering advanced and sustainable security solutions. We operate in 47 countries with 355,000 employees and over 150,000 clients worldwide. Our mission is to make the world a safer place by upholding our values of Integrity, Vigilance, and Helpfulness.
Required Knowledge, Skills, and Abilities:
Cooperate with Property Managers, Team Members & Company Management Corporation
Keep neat and accurate records
Thoroughly learn the phone and camera systems
Communicate effectively both orally and in writing
Follow oral and written instructions
Handle emergency situations with poise and sensitivity
Deal with stress and pressure
Listen to problems and refer to appropriate team members
Have a clear, pleasing voice and an effective manner of speaking
Be tactful, courteous, and trustworthy
Be detail-oriented
Basic knowledge of office terminology, procedures, and equipment
Willingness to perform various other duties as assigned
1 year security experience, supervisor/management experience
Dispatching experience preferred
Responsibilities:
Assist visitors and serve as public relations representatives
Protect visitors and personnel on the premises
Provide and manage face masks and safety glasses for employees and visitors
Serve as a deterrent to criminal acts, including vandalism
Protect proprietary and classified information and report potential hazards
Watch for suspicious activity on property
Control the entrance and departure of employees, visitors, and vehicles
Monitor surveillance cameras
Ensure visitor passes and logbooks are correctly maintained
Check in deliveries and communicate with relevant departments
Manage temporary and employee badges, including sanitizing and reusing
Schedule and manage confined spaces and high-risk work teams
Assist with drug screens, parcel passes, road closures, and camera permits
Answer and transfer phone calls
Log and maintain records of daily logs, shift notes, and alarms
Respond to emergencies, including alarms and shelter-in-place systems
Provide visitors with rules, regulations, and maps
Maintain and update SOP forms and other required documentation
Manage security services and related operations for assigned accounts
Ensure client service and problem resolution
Enhance and expand services, develop new business, and maintain operational effectiveness
Prepare post orders, staff, schedule, supervise, and train team members
Why Join Us:
Apply quickly and efficiently online
Weekly pay
Competitive benefits
Flexible schedules
With over 80 years of experience, Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.
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