We have an outstanding Contract position for a Project Managerto join a leading Company located in theBaltimore, MDsurrounding area.
Translate the Contact Center Manager's projects and priorities into specific tasks and deliverables to ensure efficient project completion.
Create and execute project work plans, revising as necessary to meet changing needs and requirements.
Coordinate schedules to facilitate the timely completion of tasks and other project deliverables.
Proactively communicate and collaborate with both external and internal customers to analyze information needs and functional requirements.
Clarify customer requirements and communicate them to internal stakeholders in an actionable manner.
Successfully engage in multiple initiatives simultaneously, ensuring continuous stakeholder collaboration.
Proactively work with stakeholders to elicit program requirements, advocating for the optimal use of technology to develop solutions that improve current practices and outcomes.
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and abstract up from low-level information to a general understanding.
Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
Review project risk and risk mitigation activities, ensuring that potential issues are identified and addressed proactively.
Ensure project documents are complete, current, and stored appropriately.
Provide technical and analytical guidance for Customer Relationship Management (CRM) systems and processes.
Basic Hiring Criteria:
Bachelor's degree and 10+ years Project Management experience, or a Masters degree/MBA with 5+ years Project Management experience. Call Center environment is highly preferred.
Previous CRM Development experience is required.
Experience in providing excellent written and oral communication skills by means of email, presentations, and mobile communication platforms.
Experience establishing goals and meeting project plan objectives.
Excellent verbal and written communication skills.
Customer interface experience.
Desired Qualifications:
Software development and testing experience.
Systems engineering/business analyst experience.
Experience with SAP, SharePoint and /or web development.
Leadership skills and experience.
Scrum Master or other Agile certifications.
Excellent organizational and project management skills, with the ability to prioritize tasks and meet deadlines.
Effective communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
Ability to multi-task and deal with minimal direction in some cases or issues that are not always clearly defined.
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
The Company will consider qualified applicants with arrest and conviction records.
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