The City of Anaheim Public Library seeks highly enthusiastic Senior Library Clerks. The Senior Library Clerk provides excellent customer service to our library patrons, performing a variety of complex circulation desk duties such as resolving customer issues, interpreting library policies, and cash reconciliation. The Senior Library Clerk also provides direct/functional supervision and training to part- and full-time library clerks and pages, including daily scheduling and work assignment. Candi... more details
Description
The City of Anaheim Public Library seeks highly enthusiastic Senior Library Clerks. The Senior Library Clerk provides excellent customer service to our library patrons, performing a variety of complex circulation desk duties such as resolving customer issues, interpreting library policies, and cash reconciliation. The Senior Library Clerk also provides direct/functional supervision and training to part- and full-time library clerks and pages, including daily scheduling and work assignment.
Candidates must have journey-level library clerical and supervisory experience. Strong cash-handling and reconciliation experience is necessary for success. Candidates must be available to be assigned a varied weekly schedule which includes evening, Saturday, and Sunday hours.
Ideal Candidate:
This is the full journey-level class in the Library Clerk series with responsibility for the full range of supervisory duties for assigned part-time Library Customer Services Clerk, Library Clerks, Library Pages, and other clerical and support staff.
The ideal candidate possesses strong interpersonal skills, adept at resolving complex issues and implementing library policies with precision in cash handling and system management. Known for their proactive problem-solving approach and commitment to service excellence, this candidate thrives in team environments, fostering a culture of continuous improvement. They contribute to a family-friendly environment, ensuring inclusivity and support for all library patrons. Additionally, Incumbents serve as “lead” for circulation activities for designated shifts and schedules and train lower-level staff in circulation procedures.
Essential Functions
Below are the main duties of a Senior Library Clerk. You can review the full job description by Clicking on this link.
Creates weekly and biweekly schedules for clerical staff to provide adequate coverage for circulation duties; reviews and approves timesheets; responds to system call-outs for staffing coverage
Supervises, oversees, and evaluates the work performance of part-time employees; trains clerical workers and volunteers in the completion of work assignments; writes performance evaluations; assists in the recommendation of and cooperates with management in the implementation of corrective measures.
Participates in system meetings and communicates with library staff to refine and communicate circulation policies and procedures
Processes and schedules Multipurpose Room (MPR) bookings, communicates MPR policies and procedures, assigns and collects booking fees, and coordinates set-ups
Performs all circulation functions such as checking out and checking in materials, retrieving holds, shelving, filing, and arranging items in order.
Maintains the condition of the book shelves by directing the work of Library Pages, and monitors the accuracy and neatness of the shelves, including overseeing shelf reading of the collection to ensure materials are in correct location and order.
Performs a wide variety of routine clerical duties to support operations, including filing, preparing records and basic reports; orders and maintains office and other related supplies.
Compiles statistics and data; prepares and maintains lists, statistical and data reports.
Perform related duties and responsibilities as required.
Qualifications
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Education and Experience:
Performing journey level library clerical work and basic supervision techniques.
Knowledge of:
Basic principles of supervision and training; core library operating principles, including confidentiality of customer information, freedom of information, and intellectual freedom.
Standard library practices and procedures including circulation.
Applications of automated library circulation system; principles, practices, and techniques of effectively dealing with the public and public relations; applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
Record keeping principles and procedures; basic principles and practices of data collection and report preparation.
Arithmetic principles and cash handling.
Modern office practices, methods, and computer equipment and applications.
English usage, grammar, spelling, vocabulary, and punctuation.
Techniques for providing a high level of customer service by effectively dealing with the public and City staff.
Ability to:
Inspect the work of less experienced staff and maintain established quality control standards.
Train staff in proper work procedures.
Accurately shelve and file materials using library alpha-numeric systems.
Identify and implement effective course of action to complete assigned work.
Maintain accurate logs, records, and written reports of work performed.
Understand and interpret department policies and procedures related to assigned duties, and follow oral and written instructions.
Operate modern office equipment including computer equipment and specialized library services software applications programs; type 25 words per minute.
Organize own work, set priorities, and meet critical time deadlines.
Use English effectively to communicate in person, over the telephone, and in writing.
Make sound, independent decisions within established policy and procedural guidelines.
Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Please be advised of the following environment/working conditions:
Required to work flexible schedules including evenings, weekends, and holidays.
Environmental Conditions:
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
Physical Conditions:
Must possess mobility to work in a standard office and library setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.
This classification primarily works indoors and requires frequent standing and walking between work areas. Finger dexterity is needed to access, enter, and retrieve materials and data using a computer keyboard or calculator and to operate standard office equipment.
Positions in this classification frequently bend, stoop, kneel, and reach to retrieve and shelve materials.
Incumbents must possess the ability to lift, carry, push, and pull items, storage containers, and shelving units weighing an average of 20 pounds, and up to 50 pounds of weight, in order to move materials from one place to another, with the aid of lifting/moving equipment.
Supplemental Information
IMPORTANT APPLICATION INFORMATION AND INSTRUCTION
Applications will be accepted until Monday, July 15, 2024at 5:00PM. Applicants are encouraged to apply early. Applications will not be accepted after this deadline. The selection process will consist of an oral interview. All interviews will be conducted in person.
The eligibility list established from this recruitment may also be used to fill the current and/or additional full time or part time vacancies throughout the City. Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration. Stating "See Resume" is not an acceptable substitute for a completed application.
The successful candidate will be required to undergo a reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which will include a drug/alcohol screening). The City of Anaheim utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.
Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communications by any other method.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.