The employee provides face-to-face customer service in a retail environment, reviewing and processing sale transactions, inputting receipts, scanning, adjustments, and entering correct 4 PL part numbers to item, quantity, unit of issue, and price into the GSA's Point of Sale (POS) system for ensuring accuracy and timeliness of data input for internal and external GSA Customers. The employee is responsible for processing order tickets and ensuring checkout areas are free of debris and clutter. Th... more detailse contractor shall assist customer(s) in loading their vehicles of purchases (only upon their request). The employee is responsible for cashier-like duties in a store environment. Validating price, product, quantity and sales transactions match the customer requirement. The employee enters accurate Activity Address Codes (AAC), Department of Defense Activity Address Codes (DoDAAC), credit card information into GSA POS, answer phones, run computer reports, and other like duties. The employee assist customers in locating product(s) and resolving customer issues. The employee attends store meetings with customer and GSA personnel. The employee provides general office administrative support to include but not limited to: sorting/distribution of faxes, mail and other general correspondence. The employee is responsible for providing order status to customers both telephonically and via email. The contractor shall create and maintain soft (PDF, Word, or Excel) and/or hard copy files of customer orders. The employee generates multiple print runs of customer orders via the GSA supply center POS application during operational hours; match shipping labels to the correct order; sort and code tickets on mode of shipment, priority, required delivery times and dates; and distribute for selection, packing, and staging immediately after the print run is completed. The employee notifies and works with the GSA Store Manager to resolve all discrepancies, record research, and shall maintain and file documentation in compliance with applicable federal standards, established Standard Operating Procedures, and Desk Guides. The employee coordinates any disposal or adjustments with the GSA Store Manager and GSA Operations Manager. The employee updates files/binders with various data reports, Material Safety Data Sheets (MSDS), instructions, process changes, procedures, and policy updates. The employee reviews and process customer orders for completeness and accuracy; send customer confirmation of order receipt telephonically or via email, update an Excel log of all orders placed on the same day of notification and notify customers telephonically or via email of assigned pickup dates or deliveries. The employee is responsible for preparing spreadsheets, audit accounts, providing tracking of account receipts, and preparing proper documentation of all transactions and review sales transactions for accuracy of transaction input on credit card authorizations and funds obligation. The employee is responsible for ensuring that the checkout counters are sufficiently staffed during store business hours and shall stay current with all POS system changes and requirements as provided by GSA. The employee shall be responsible for researching discrepancies for customer, inventory, and financial records, evaluate discrepant returns against purchase order documents, make corrections and adjustments on the same day of notification and file return and authorization documentation in compliance with established Standard Operating Procedures and Desk Guides.
