Department: Ticket Sales & Services
Reports to: Director, Season Ticket Sales
Classification: Full-Time/Exempt
Compensation: Salary plus the ability to earn commission
Summary/Objective
The Houston Astros are seeking driven and positive individuals who are committed to becoming sports and entertainment sales leaders. The primary focus of this position is selling all of Houston Astros season ticket packages and renewing partial season ticket holders. In addition, this role will be responsible for selling the full menu of Astros ticket products including but not limited to single game suites and group tickets. All relationships will be derived from making outbound calls, scheduling face-to-face ballpark tours and conducting out of office appointments.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sell new full & partial season tickets, group tickets and single game suites.
- High volume outbound calling.
- Set appointments, show seats, and give ballpark tours with the intent to close business.
- Renew and upsell partial season ticket holders
- Perform seat visit during games to current book of business
- Work games, nights, weekends and holidays as assigned (i.e. answer phones, work sales booths, visit clients).
- Represent the organization at in-house ballpark events and off-site community events promoting sales.
- Prospect and qualify all potential sales opportunities in addition to the leads provided.
- Maintain computerized records of all season ticket customers and prospects with our CRM system.
- Provide excellent customer service to prospects and current clients over the phone and during games and events.
- Attend weekly meetings and actively participate in training sessions.
- Performs other related duties as assigned.
Required Education and Experience
- Bachelor’s degree in Business, Sports Management, Marketing or related field or equivalent and related work experience as a successful sales professional.
- At least one year of related ticket sales experience with a professional sports team preferred.
Competencies
- Strong desire to be a sales industry leader
- Ability to comfortably and persuasively present sales material to potential clients.
- Excellent customer service skills.
- Strong organizational and communication skills.
- Commitment to personal integrity.
- Determined self-starter.
- Ability to work as a team player.
- Must be able to work a flexible schedule, which includes home games, nights, weekends and holidays as assigned.
- Proficiency in basic computer software programs.
Work Environment
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
EOE/M/F/Vet/Disability
Experience
Preferred
