Description
The Bay Area Air Quality Management District (District) is a regional government agency, committed to achieving clean air to protect the public's health, the environment and the global climate. The District accomplishes this goal through regulation of industrial facilities, regional planning efforts and various outreach and incentive programs designed to encourage clean air choices.
The District's jurisdiction encompasses all of seven counties - Alameda, Contra Costa, Marin, San Francisco, San Mateo, Santa Clara and Napa, and portions of two others - southwestern Solano and southern Sonoma.
The District is currently conducting an open recruitment for the position of Manager (IT Operations) in the Information Services Division. There is one (1) vacancy full-time, non-represented position.
Under the general direction of the Director of Information Services, the incumbent is responsible for managing the IT Operations Team and all its functions and projects.
The incumbent must possess a thorough understanding of project management, Information Technology (IT) operations principles and best practices, and have the expertise to successfully manage multiple complex IT efforts simultaneously, as well as formulate and implement IT strategy; develop and manage contracts, budgets, and procurements; hire, train, and mentor staff; create and implement/improve operational support processes; create and sustain meaningful and positive customer interactions.
The IT Operations Manager is responsible for effective leadership of Infrastructure, Network, and Cloud Services. These services ensure successful operation, management, and delivery of all assigned infrastructure services, including but not limited to physical and virtual servers & storage, local area networks, wide area networks, wireless networking, mobile device management, cloud services, environment monitoring, voice services, remote access, desktop-server-storage virtualization platforms and services, data center management, colocation services, and disaster recovery services and would include both Platform/Software as a Service or on-premises internally hosted offerings.
Because of the dependencies which exist between these systems and the services offered by the organization across lines of business, the IT Operations team provides critical support to the success of the District and its mission by ensuring efficient, strategic use of infrastructure services being offered by the Information Services Division.
DEFINITION
Under administrative direction, plans, organizes, supervises, reviews and evaluates staff and activities of the District's Information systems Section; performs related work as assigned.
DISTINGUISHING CHARACTERISTICS
This single position class manages all systems and programming activities for the District's information systems. The incumbent is responsible for accomplishing section goals and objectives and for furthering District goals and objectives within general policy guidelines. This class is distinguished from Director of Administrative Services in that the latter has overall managerial responsibility for all personnel, business, information systems and financial services for the District.
Examples of Duties for this Position
EXAMPLES OF DUTIES (Illustrative Only)
Responsible for effective leadership of Infrastructure, Network, and Cloud Services. These services ensure successful operation, management, and delivery of all assigned infrastructure services, including but not limited to:
Servers, storage, and virtualization platforms and services.
Local, wide, and wireless networking.
Mobile device management (monitoring, policies, remote management).
Cloud services, including both Platform and Software as a Service.
Event, system, network and security monitoring solutions.
Voice systems (including legacy, VOIP, and collaboration tools).
Remote access (cloud and VPN based services).
Data center management, including colocation services and disaster recovery/business continuity services.
Cloud and on-premises/hybrid internally hosted offerings (with the objective of migrating most services to the cloud).
Additionally:
Develops maintenance, operations, monitoring incident response practices to support information service uptime goals.
Collaborates with program managers throughout the District to ensure adherence to and improvement of internal IT security standards and processes.
Leads the hands-on development, design, maintenance, modification, troubleshooting and configuration of the Districts IT and telecom infrastructure.
Leads complex projects across divisional and departmental boundaries in a scientific environment.
Uses interpersonal skills and influence to achieve operational and project delivery buy-in and successful participation/outcomes across the organization.
Develops and implements goals, objectives, policies, procedures, and work standards for the assigned programs.
Directs, organizes, assigns, reviews, and evaluates the work of assigned staff; selects and trains staff and provides for their professional development.
Establishes activity measures and measurements of accountability for the section. Prepares and controls operational budget and expenditures.
Appropriately represents the District and provides support to the Director/Officer as required.
Minimum Qualifications
Education and Experience:
A typical way to obtain the knowledge and skills is:
Equivalent to graduation from a four year college or university with major coursework in computer sciences, mathematics, business or public administration or a closely related field and four years of experience in applications programming and systems design. Some supervisory experience is desirable.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Demonstrated multi-vendor and complex IT contract management experience.
Demonstrated ability to exercise a high degree of initiative, demonstrate tact, and exercise sound judgment reflecting the best interests of the District.
Demonstrated effective communication skills.
Demonstrated ability to develop and maintain effective & cooperative working relationships.
Ability to easily adapt to changing priorities.
How to Apply & Selection Criteria
Interested individuals must submit a completed BAAQMD application, chronological resume, and responses to the supplemental questions no later than 5:00 p.m. on Thursday, June 27, 2024. Applications are accepted online only. Please visit our website at www.baaqmd.gov/jobs to apply or to download an application. Resumes must be included, and not in lieu of the required application materials. Postmarks, faxes, and E-mailed applications will not be accepted.
Except as requested in this announcement, do not include any additional documents, such as letters of recommendation, performance evaluations, work samples, etc. They will not be considered or returned.
Supplemental Questions Instructions
Individuals who apply for this position must respond to each of the supplemental questions. The responses to the supplemental application questions will be used in accordance with the procedures indicated under the Selection Criteria in the vacancy announcement. Your responses should be as detailed as possible.
Instructions:
• Please limit your responses to one page per question.
• Do not combine your responses, or reference your application, resume, or any other requested documentation that you have included with your application packet to answer a question.
• For each question regarding experience, you must provide: the name of the employer where you gained your experience, your job title, length of time in years/months performing the specific function, and detailed examples that illustrate your duties and responsibilities.