Job Abstract

The Client Experience Coordinator (CEC) supports prospects and clients by coordinating all aspects of their project needs. This includes handling opportunity inquiries, routing and tracking workflow in Salesforce, and following up on quotes to win the business. The CEC works closely with the operations team to understand local service capabilities, ensure accurate quoting, request scheduling availability, and resolve service-related customer service issues. The CEC is part of a Client Experience... more details

Description

Position at Cascade Drilling, LP

Come join an amazing team of close to 900 employees dedicated to providing Excellence on Every Level!

The CEC is part of a Client Experience Team that works tirelessly to understand the needs and motivations of the target audience, deliver the right resources at the right time, and exceed the expectations to drive client success. The CEC collaborates with field operations, administration, and corporate services teams to gather client feedback and insights that drive excellence throughout the entire brand experience.

ESSENTIAL FUNCTIONS

Liaison with estimators and operations to provide client support on pending opportunities to win the business
Qualify assigned leads and opportunities, enter them into Salesforce database
Nurture marketing qualified leads through the opportunity pipelines
Monitor 90-day and 1-year opportunity pipeline to ensure timely proposal follow-up and data integrity of assigned opportunities in Salesforce
Coordinate projects with operations team, log activity in Salesforce and maintain accurate prospect, account, and opportunity information
Connect clients with outbound sales, technical experts, or senior management when appropriate to support their needs
Capture client feedback for actionable insights that contribute to improving the client experience and internal workflows
Maintain relationships with clients to ensure long-term business success
Contribute to improvements in client retention and customer satisfaction through personal touchpoints throughout the buyer’s journey
Meet or exceed individual, team, and company key performance indicators related to revenue, profitability, and client experience
Perform additional tasks as assigned

JOB REQUIREMENTS AND QUALIFICATIONS

High School Diploma or equivalent is required; a Bachelor’s degree in Business Administration, Marketing or Environmental Sciences is highly desirable, but not required
One (1) to three (3) years of drilling, remediation, environmental or related construction industry experience desired as well as one (1) to three (3) years of previous experience as a Client Service Coordinator or similar position
Knowledge and prior experience with Customer Relationship Management (CRM) systems is desired (experience working with Salesforce is a plus)
Communicate in a friendly, service-oriented manner to ensure a positive customer experience
Ability to interact positively with clients and build collaborative relationships with internal stakeholders
Time management and organization skills to prioritize workload and align with team and company objectives
Basic project management skills and ability to coordinate project logistics with local operations and client
Motivated to work independently while meeting key performance indicators
Willingness to learn new skills
Basic knowledge of Cascade’s services with participation in educational opportunities to further that knowledge
Working knowledge of Microsoft O365 suite

$22 - $29 per hour

Cascade Environmental, LLC, and our subsidiaries is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination. EEO is the Law.

Cascade is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (425) 527-9700.

Who is Cascade?

From our roots as a Northwest regional drilling company, we have grown into a national, full-service environmental services company offering innovative solutions to our customers. We believe in excellence at every level and that includes hiring employees who are the best at what they do. We firmly believe our employees are the most critical component of our long-term success. At Cascade, we provide a career, not just a job.

Cascade’s core purpose is to be the essential business partner that contributes to our clients’ success and advancement in tackling even the most challenging environmental and geotechnical problems, to contribute to our industry and the betterment of our employee’s careers and the communities we serve.

What does Cascade offer?

Comprehensive training and flexible career paths
Encouragement to pursue new roles nationwide, explore a variety of projects, and work with mentors and experts who help shape the industry
Comprehensive Medical/Prescription Drug/Dental/Vision
401(k) Retirement Savings Plan with Company Match
Company-paid Basic Life Insurance / Short- and Long-Term Disability
Health Reimbursement Account and Flexible Spending Account
Sick Leave / Holiday / Vacation Pay
License Bonuses / Tuition Reimbursement
Charitable Donation Match

We are proud to provide a full range of benefits programs that help our employees and their families plan for today and their future. The benefits we offer are competitive and allow flexibility and choice to meet the individual needs of our employees and their families.

Who are you?

Hard-working, talented, and career-minded
Challenge-seeking
Strong desire to contribute to a stable, diverse organization
Work hard, play hard mindset
Open to continued learning and development
Collaborative, team player
Customer service minded

Interested in learning more about Cascade and how we provide Excellence on Every Level? Click here to learn more https://www.youtube.com/watch?v=WwzxUvjbHC0.

To learn more about our exciting career opportunities at Cascade, check out our Careers site at http://www.cascade-env.com/careers

Search Terms: Coordinator, Customer Experience, Client Support, Operations, Salesforce

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