Job Abstract

Job Summary:

Unity in Diversity

Our team members are as diverse as our music venues. With its owned/operated/managed venues, Live Nation Clubs and Theaters, a division of Live Nation Entertainment, is wide-ranging, including the legendary Fillmore venues and the intimate House of Blues clubs throughout the United States. Live Nation Clubs and Theaters is the country’s preeminent group of intimate music venues, featuring superior sound and lighting technology in one-of-a-kind custom-designed environments aimed to bring fans and artists together in unparalleled musical environments.

Our mission is to create a profitable and principled global entertainment company. To celebrate the diversity and brotherhood of world culture. To promote racial and spiritual harmony through love, peace, truth, righteousness and non-violence. Our venues bring fans as close to artists as possible and our aim is to create teams that are just as close.

Who are you?

Passionate and motivated.  Driven, with an entrepreneurial spirit.  Resourceful, innovative, forward thinking and committed. At Live Nation Clubs & Theaters, our people embrace these qualities, so if this sounds like you, then please read on! 

The Role:

To support the performance and activities of the General Manager.  Responsible for ensuring that all incoming phone calls are answered in a professional manner, distribute mail, greet and direct visitors and assist various departments with administrative-support duties as needed.

Responsibilities:

• Handle all projects as directed by GM
• Answer all calls that go to the GM line
• Coordinate GM schedule, daily calendar of meetings, events, etc.
• Liaison between staff and General Manager
• Answers a high volume of calls in an efficient and professional manner and screening calls as required. Direct callers to the appropriate personnel and performs follow-up calls and correspondence
• Scheduling of Appointments
• Coordinate/Arrange Corporate VIP/VIP requests, i.e., ticket requests, seating arrangements and lodging, etc.
• Handle all ticket requests for GM review, i.e. V.I.P., Home Office, Employee, etc. Must work closely with Box Office management on all ticket requests to ensure tickets are distributed to the correct parties.
• Handle special Artist Hotel requests for talent department
• Coordinate/arrange travel for GM and other unit personnel as directed by GM
• Organize and maintain GM filing system
• Keep books on all venue reports, i.e., Flash, COS, Labor, etc.
• Keep copy of all vendors agreements on file
• Order all stationery for administrative personnel and business cards for all management personnel.
• May coordinate office birthday recognition.
• Coordinates parking validation with local garages
• Locate and purchase office furniture as requested by GM, i.e. chairs, desks, etc.
• Compare services and rates of select vendors such as FedEx, UPS, Cannon, etc., while working with corporate to guarantee lowest possible rates
• Responsible for ordering venue office supplies
• Negotiate prices for office supplies and maintain positive relationship with vendors
• Liaison with service maintenance companies for all office equipment
• Handle all mail service requests for UPS, Federal Express and US Postal Service
• May assist with other functions such as data entry and other clerical duties as requested
• Works on all donation requests for the venue
• Trains new Phone Ambassadors, assists in hiring process
• Fills in on main phone line when phone ambassadors go on break or are away from their desk
• Assists IHOBF with fundraising efforts
• Schedule/update LED marquee
• Update outlook shared calendar and weekly managers schedules
• Handles phones – password resets, name changes, changes to phone tree, dial by name directory etc.
• Coordinates all group ticket sales
• Update staffing document on common drive
• Coordinates and maintains all marketing material
• Issues and tracks employee access passes
• Issue Karma Cash Cards
• Send weekly OT report to managers
• Assist Other Employees as needed
• Maintain House of Blues safety and sanitation standards
• Complete other duties as assigned

Qualifications:

Required:

• 1-2 years of Receptionist experience
• Proficiency with all Microsoft applications
• Ability to work under heavy volume to meet deadlines
• Professional demeanor and work in a fast-paced environment
• Must have excellent verbal and written communication skills
• Skilled in handling VIP guest relations, phone etiquette, communication skills
• Must have the ability to prioritize, organize, handle multiple tasks
• Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact
• Ability to multi-task daily, be organized, detail oriented, self-driven, forecast issues and handle last minute projects to meet deadlines.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Proficient typing skills required (ability to type 30 wpm)
• High School diploma
• Tolerance of all cultures, music and art forms

Preferred:

• Responsible Alcohol Awareness Training Certification or Equivalent
• College degree

Physical Demands/Working Environment:

• Work environment is fast-paced
• Position requires extended periods of prolonged standing, bending, stooping, and reaching
• Must be able to lift or move up to 25 lbs using proper lifting techniques
• Ability to wear an earpiece for radio communication

If the above description sounds like you and fits your background, apply online at http://www.livenation.com/careers/index.html to join the Live Nation Clubs and Theaters team today!

Applicants for employment in the U.S. must be at least 18 years of age and possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY
Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

----------

The expected compensation for this position in California is:

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions.