IT Technician

Updated: May 21

Bethesda

8300 Burdett Road

0mi

Job Abstract

Provide outstanding customer service to residents and team members by supporting the installation, operation, and maintenance of Fox Hill community technology. Manage work orders submitted to our help desk, contact our residents to set up site visits if necessary, and complete all work orders within the timeframes indicated in our published service level agreement. Provide audiovisual support for events occurring across the campus. Assist the IT Director in the completion of projects in the annu... more details

IT Technician

Location : Name: Fox Hill Senior Condominiums
Type: Full-Time
Location : Address: 8300 Burdett Road
Location : City: Bethesda
Location : State/Province (Full Name): Maryland
Salary Range: USD $16.00 - USD $18.40 /Hr.
Variable Compensation: Overtime Eligible

Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 6th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

COMMUNITY NAME

Fox Hill Senior Condominiums

Job ID

2024-211275

JOB OVERVIEW

"It makes me feel good knowing that we make the residents’ lives better. We laugh with them, cry with them, sing and dance with them – we brighten their day. Working here is an unbelievable privilege and it will be something I carry with me for the rest of my life!"

- Sunrise Team Member

The Administrative Assistant is responsible for providing human resources and accounting generalist services and programs support to the community team members, department coordinators and Executive Director with excellent quality service standards.

RESPONSIBILITIES & QUALIFICATIONS

IT Technician

Responsibilities:

Provide outstanding customer service to residents and team members by supporting the installation, operation, and maintenance of Fox Hill community technology.

Manage work orders submitted to our help desk, contact our residents to set up site visits if necessary, and complete all work orders within the timeframes indicated in our published service level agreement.

Provide audiovisual support for events occurring across the campus.

Assist the IT Director in the completion of projects in the annual project schedule as assigned.

Qualifications:

- Minimum education of HS Diploma or GED, associates or bachelors degree in Information Technology or related discipline preferred.

- Minimum 6 months – 1 year of IT help-desk experience, preferably in the hospitality industry. Experience with country club or luxury hotel/resort desired.

- Must have strong customer service skills, with an emphasis on people-focused care, patience, empathy, and the ability to take the initiative to consistently exceed the expectations of the customer; must enjoy working with seniors.

-Strong computer troubleshooting skills, must be able to troubleshoot and repair a variety of issues on PC, Mac, ios and Android devices.

- Strong audio-visual skills, including cable TV/streaming component hookup, diagnostics and trouble shooting

- Ability to cut and terminate custom lengths of CAT5 (RJ45), CAT6, RJ11 and coaxial (BNC) cables

- Some familiarity with sound mixing boards, microphones, signal flow and sound mixing.

- Basic Understanding of IP phones and SIP telephony

- Basic understanding of radio frequency (RF) technologies

- Basic understanding of computer networking, TCP/IP, switching, routing and wireless networking

- Familiarity with popular email applications like Outlook, Mac Mail, Google mail.

- Familiarity with popular productivity software, including Microsoft Word and Google Apps

- Has the ability to learn new skills, technology and applications as needed

- Ability to respond to emergency calls outside of scheduled work hours

- Ability to work a flexible schedule according to the business needs and priorities, which may include nights and weekends

- Must be able to handle multiple priorities under pressure

- Possess strong written and verbal skills for effective communication

- Competent in organizational and time management skills

- Must be a self-starter with the ability and desire to take initiative and get things done with little supervision

- Committed to excellence with all aspects of job performance

- Demonstrates good judgment, problem solving and decision-making skills

- Must be able to work well on a team

- Comptia A+ or Network+ certificate preferred, but not required

Sunrise maintains a drug-free work environment and all offers of employment with Sunrise are conditioned on submitting to and successfully completing and passing a drug and alcohol

ABOUT SUNRISE

Sunrise Senior Living has championed quality of life in senior care for more than 30 years. We believe team members are our greatest resource and are looking for people who share our commitment to provide quality care for seniors and their families. It's no surprise that many of the world's leading experts in Senior Living entrust their career to Sunrise.

At Sunrise, you will…

Make a Difference Every Day

We are passionate about our mission — to champion quality of life for all seniors. We deliver high-quality care with a personal touch and encourage our residents to enjoy life to the fullest.

Be Part of a Uniquely Supportive Community

The care-focused environment we create for residents extends to our team members. We offer programs, rewards, and benefits to help you live your best.

Ignite Your Potential

We believe potential has no limits. We offer best-in-class leadership development programs designed to grow our leaders. We are committed to helping our team members achieve their career goals.

Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®

PRE-EMPLOYMENT REQUIREMENTS

Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.

COMPENSATION DISCLAIMER

Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).

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SEARCH FIRM REPRESENTATIVES PLEASE READ CAREFULLY:
Sunrise Senior Living is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to Sunrise Senior Living by any means, be it via email, the Internet or directly to hiring managers at Sunrise Senior Living in any form without a valid written search agreement in place for that position will be deemed the property of Sunrise Senior Living, and no fee will be paid in the event a candidate is hired by Sunrise Senior Living as a result of such unsolicited referral or through any other means.

Search Terms: Technician, IT, Technology, Skills, Customer Service

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Technician Jobs: $15-$57/Hr. Multiple Positions Hiring Immediately

Bethesda

Hiring Immediately! Multiple Positions Available. $15-$57/Hr.