Job Abstract

Our Product Design Team, a core part of our Client Experience team within the Technology & Product org, creates unique, innovative experiences to elevate the Stitch Fix client experience end to end. We are transforming the onboarding experience to a fun, dynamic and visual experience that inspires our new clients. We are helping our clients visualize their style in an engaging and social way within the core Fix and shopping experiences. We leverage customer data and user research to personalize our service and transform the way people find what they love. The result is a powerful offering to our customers and a successful business serving millions of men, women, and kids.

As Director, Product Design, you will work with cross-functional leaders to drive strategy and roadmaps for core areas of the product. You’ll guide and inspire the product design team in innovation and ideation while being a champion for quality of the user and client experience. You will solve problems and discover unique and elegant ways for our products to drive value for the business.You will act as an advocate and expert on the holistic client journey, product design, and research. Reporting to the VP, Client Experience, you will create the vision for connecting our internal systems for the betterment of the client experience throughout the broader org.

• Lead and mentor an experienced team of Product Designers, Designers, and User Experience Researchers (UXR) to create an environment of teamwork, trust, and mutual success
• Define and manage the end-to-end client experience, across onboarding and engagement
• Define the product design strategy and roadmap for the client and stylist experience including bringing new interaction modalities to enhance our client experience
• Leverage new technologies such as generative AI, video, and chat to enhance the end to end experience
• Define, manage, execute on the design and user experience strategy for our client experience
• Lead the User Experience Research team to gain insights that inform the design direction and strategy
• Be an evangelist for the Stitch Fix client, both internally and externally
• Navigate diverse stakeholder groups, forming and sustaining trusted relationships and acting as a key connector bringing together multiple perspectives
• Lead regular and robust product and technical design concept explorations and discussions with your team, across partner teams, and ensure that we’re building the right experiences that drive loyalty for our clients
• Influence leaders and teams to effect change across the technology and product organization

• 8-10 years industry experience in the field of UX/Product Design with demonstrated ability working across product, merchandising, marketing and engineering teams
• 5 years of people leadership experience managing and developing diverse design teams, including management of managers and leaders
• Excellent communication and storytelling skills that you use to craft compelling narratives and presentations to bring others along to the vision
• A strong sense of ownership, can roll up your sleeves and drive end to end product development for innovative customer experiences
• Ruthless prioritization in the face of competing priorities and a bias for action
• Talent for crafting vivid, compelling experiences within a complex product ecosystem and fast paced environment
• Ability to manage external design and technology partnerships that enhance and accelerate the design roadmap
• Passion and expertise in interaction and motion design as well as emerging technologies such as generative AI
• Proven ability to mentor and grow the capabilities and skills of a cross functional design team
• Exceptional interpersonal and communication skills. Must be able to explain technical concepts and analysis implications clearly to a wide and senior audience, and be able to translate business objectives into actionable analysis
• Deep experience with current design methodologies and industry standards
• Advanced expertise with leading design tools, including Figma, and other collaboration and prototyping tools
• A portfolio of transformational product design work that showcases impact at scale

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives— all voices are heard and valued.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail.
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity and sustainability at the center of all that we do.
• We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
• We offer comprehensive compensation packages and inclusive health and wellness benefits.

We're changing the industry and bringing personal styling to every body. We believe in a service and a workplace where you can show up as your best, most authentic self. The Stitch Fix experience is not merely curated—it’s truly personalized to each client we style. We are changing the way people find what they love. We’re disrupting the future of retail with the precision of data science by combining it with human instinct to find pieces that fit our client’s unique style. This novel juxtaposition attracts a highly diverse group of talented people who are both thinkers and doers. This results in a simple, yet powerful offering to our customers and a successful, growing business serving millions of men, women and kids throughout the US. We believe we are only scratching the surface and are looking for incredible people like you to help us boldly create our future.