Job Abstract

JOB SUMMARY:

The Slot Attendant fulfills the service needs of Slot players and provides a memorable and legendary experience for all guests. This position is responsible for providing fast, friendly, and world-class hospitality to all guests. Slot attendants are fast-paced, multi-tasking, accurate, efficient, and eager to serve.

KEY JOB FUNCTIONS:

• Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property through departure.
• Respond to guest needs, including slot machine inquiries, slot payouts, making change, loyalty program duties, processing jackpots, promotional participation, and general slot machine maintenance and trouble-shooting.
• Builds relationships and loyalty with guests through sincere and meaningful interactions; learns guests’ names and preferences, connects with them individually and professionally.
• Acts with urgency at all times to minimize wait times; maintains a quick and purposeful pace.
• Meets and exceeds departmental wait time goals and service standards.
• Follows departmental procedures are and assists in protection of gaming operations from loss due to mistake or theft.
• Upholds all regulatory requirements.
• Ensures accuracy in all responsibilities, including cash handling, procedural requirements, logging, and processing paperwork.
• Team player; works toward team goals and fosters a collaborative and positive work environment.
• Enjoys a fast pace, is proficient at multi-tasking, and can maintain enthusiasm and energy throughout duration of shift.
• Proficient in handling, counting and securing cash funds.
• Possesses exemplary communication skills to effectively communicate with guests and employees; proficiently communicates in person, via radio, phone and in writing.
• Functions as dispatcher to communicate floor needs and information to coworkers; balances urgency with grace under pressure.
• Maintains openness to coaching, learning and improving.
• Participates in property programs and meetings; takes initiative to stay informed of all property amenities, promotions and activities.
• Assists in loyalty program account creations, player information updates and general customer management system functions.
• Ensures all guest problems are handled quickly to ensure guest satisfaction within the established guidelines.
• Endorses the business objectives, ethics and values of the Company in accordance with the Code of Commitment and Service Profit Chain.
• Any and all other job duties as assigned

EDUCATION and/or EXPERIENCE:

• High School Degree or equivalent
• 1+ years in customer service industry with a clear passion for service.

QUALIFICATIONS:

• Must be 21 and Over
• Must be a team player
• Demonstrated ability to communicate effectively, both verbal and written.
• Must possess the ability to show grace and compassion in all circumstances.
• Strong organizational skills.
• Computer literacy.
• Act as a role model to other employees.
• Adhere to all regulatory, company and department policies and procedures.
• Must project professionalism and possess excellent verbal and written communication skills.
• Professional appearance; neatly groomed to impress.

WORK ENVIRONMENT:

• Must be able to work independently.
• Must be able to stand or walk for long periods of time (8-10 hours).
• Must be able to respond calmly and make rational decisions, when handling conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Responds to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays.