Polytek® Development Corp. is a leading manufacturer of mold making and casting materials. Polytek® is currently looking for a highly motivated, experienced, and extremely organized individual to join our rapidly expanding company. Essential Job Functions:Major tasks and other key responsibilities include:Execute the multi-tiered strategy for our technical support function. Execute the technical support function that enhances Polytek’s position in the market. Elevate our technical support functi... more details
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Description
Polytek® Development Corp. is a leading manufacturer of mold making and casting materials. Polytek® is currently looking for a highly motivated, experienced, and extremely organized individual to join our rapidly expanding company.
Essential Job Functions:
Major tasks and other key responsibilities include:
Execute the multi-tiered strategy for our technical support function.
Execute the technical support function that enhances Polytek’s position in the market.
Elevate our technical support function in the eyes of the customer and the industry.
Follow & use tools and processes for handling technical support requirements.
Engage with customers to resolve technical issues.
Develop and/or aquire data to support customers, R&D, Sales and other key stakeholders.
Participate in appropriate industry groups as required.
Participate collaboratively with other Polytek associates as required.
Maintain a professional appearance and demeanor at all times.
Primary tier of technical support.
Partner with Sales to drive closure on key opportunities.
Travel with sales to provide product recommendation and tech support when required.
Performs other duties as assigned.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Must be able to sit at a desk for prolonged periods of time and work on a computer.
Must be able to work in an office environment.
Must be able to talk, hear and see with vision abilities including close/near, distance, color and peripheral vision, depth perception and ability to adjust focus.
Must wear required Personal Protective Equipment (PPE) when entering manufacturing areas.
Travel may include up to 5%.
Education and Experience:
Must be able to understand, speak, write and read English.
Bachelor’s Degree in B.S. or B.A. preferred.
1-3 years of experience in Technical Marketing preferred.
Must be proficient in Microsoft Office Suite.
Must have the ability to work independently in a fast-paced environment.
Strong verbal and written communication, organizational, attention to detail, analytical, problem-solving and time management skills.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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