Answer telephone, record and direct messages appropriately in the EMR, and screen and direct calls Enter patient data in the EMR and create global alerts in the EMR to ensure all needed demographics, HIPAA Privacy Notice Acknowledgements, Advance Directives, etc. are properly documented and followed according to protocol Create spreadsheets and documents when necessary Greet patients, answer questions promptly and in a courteous, helpful manner Ensure patients information is accurate and make ch... more details
At UnitedHealthcare, were simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to startCaring. Connecting. Growing together.
The Patient Services Representative supports the care team by performing various functions such as greeting and assisting patients, scheduling and canceling appointments, answering and triaging phone calls, recording telephone messages in the electronic medical record (EMR) and forwarding to the appropriate team member. This position ensures that key information is collected and documented in the EMR which enables the care team to identify the patients primary care provider, contact the patient via phone or mail, identify language barriers, and to identify coverage issues that may impact a patients ability to access specialty care or diagnostic services.
The Patient Services Representative interacts with the patient at the beginning and end of every telephone or face to face encounter with the clinic. They provide instruction, reinforcement, documentation, and serve as a liaison between patients and the medical support staff to ensure a collaborative effort is maintained that results in efficient and optimal delivery of services.
Schedule:Monday Thursday, 8:00AM 5:00PM, Friday, 8:00AM 2:30PM
Location:1702 N Burnside Ave, Suite A, Gonzales, Louisiana
Primary Responsibilities:
- Answer telephone, record and direct messages appropriately in the EMR, and screen and direct calls
- Enter patient data in the EMR and create global alerts in the EMR to ensure all needed demographics, HIPAA Privacy Notice
- Acknowledgements, Advance Directives, etc. are properly documented and followed according to protocol
- Create spreadsheets and documents when necessary
- Greet patients, answer questions promptly and in a courteous, helpful manner
- Ensure patients information is accurate and make changes if necessary
- Create and mail new patient packets and enter information accordingly
- Check patients in and out at time of entry and exiting their appointments
- Collect appropriate fees at time of service
- Maintain work area and lobby in neat and orderly manner
- Adhere to guidelines concerning work hours and dress codes
- Balance cash drawers at end of business day
- Adhere to patients right to privacy and confidentiality
What are the reasons to consider working for UnitedHealth Group Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.Some of our offerings include:
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- More information can be downloaded at:http://uhg.hr/uhgbenefits
Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma/GED (or higher)
- 1+ years of experience as a receptionist or administrative assistant in a medical facility or professional office setting
- 1+ years of customer service experience
- Intermediate level of proficiency with MS Office (Word, Excel, Outlook, etc.)
Preferred Qualifications:
- Experience with data analysis software
- 1+ years of EMR experience
- 1+ years of health plan insurance knowledge
For more information on our Internal Job Posting Policy,click here.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location, and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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