As a Seasonal Benefit Customer Service Representative, you will have the rewarding opportunity to help our client plan participants through the enrollment process and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service on each contact. You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience. We provide superior customer s... more details
You are just a click away and you will be a part of a great company and serving the nature by working in Insurance service provider Company. Kelly Services represents a position for Benefit Customer Service at Pittsburgh, PA. Please go through the given Job Description.
Location:Pittsburgh, PA Duration: 3+ Months (Temp to Hire) Shift: 8:00 am-7:00 pm EST (ext time to 11pm)
Summary: As a Seasonal Benefit Customer Service Representative, you will have the rewarding opportunity to help our client plan participants through the enrollment process and when making updates to their health care and/or pension plans.
We allow you the freedom to take the time necessary to provide the highest level of service on each contact. You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience. We provide superior customer service in a work from home environment. During our busy season you will be expected to work a 40-hour week and overtime when requested. During initial training (and during our off season), your hours may fluctuate between 32 to 40 hours depending on client need.
Required Qualifications & Experiences: Ability to type 30 words a minute High School degree or GED required Experience working in a customer service related field Ability to understand and follow oral and written instructions Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
Essential Functions & Responsibilities: Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message
Ability to customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon. Regularly participate in team meetings and training Perform other duties as assigned
The following are a plus: Associate or Bachelor’s degree nice to have Working knowledge of health and welfare and/or defined benefit pension plans Experience working in a call center environment Ability to read, write and speak Spanish
What happens next: Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all our recruiters at Kelly will have access to your profile, expanding your opportunities even more!
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