Job Abstract

Community Health Choice, Inc. (Community) is a non-profit managed care organization (MCO), licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 94 hospitals, Community serves over 400,000 Members with the following programs:

* Medicaid State of Texas Access Reform (STAR) program for low-income children and pregnant women

* Children’s Health Insurance Program (CHIP) for the children of low-income parents, which includes CHIP Perinatal benefits for unborn children of pregnant women who do not qualify for Medicaid STAR

* Health Insurance Marketplace Plans that offer individual health coverage that includes preventive care, emergency services, prescription drugs, and hospitalization available to all, regardless of pre-existing conditions.

* Community Health Choice (HMO D-SNP), a Medicare Advantage Dual Special Needs plan for people with both Medicare and Medicaid that combines Medicare Part A and Part B benefits, Medicare Part D prescription drug coverage, and Medicaid benefits with additional health benefits like dental, vision, transportation, and more.

Improving Members' experiences is at the heart of every Community position. We strive every day to make sure that our Members have access to the high-quality health care they need and deserve.

Community is accredited by URAC for its health plan operations. We offer care management programs for asthma, diabetes, and high-risk pregnancy. An affiliate of the Harris Health System (Harris Health), Community is financially self-sufficient and receives no financial support from Harris Health or from Harris County taxpayers.

JOB SUMMARY: The Data Reporting & Analytics Supervisor is responsible for and works directly with management to oversee the design and delivery of reports and insights that analyze business functions, key operations and performance metrics.  The Data Reporting & Analytics Supervisor plays an active role in building, developing and maintaining data models, reporting systems, data automation systems, dashboards and performance metrics that support key business decisions through providing supervision and project oversight to the analytics team. This position participates in the analysis and interpretation of data to effectively meet the requirements of internal and external customers.

30% Complete complex ad-hoc research, analysis, and reporting. Serves as a subjectmatter expert on the analytics team. Promotes the delivery of exceptional levels of 
quality by coordinating and adjusting departmental resources to address any adverse business trends.

30% Monitor the Analytics ticket system and manage the work of analysts based on current workload. Monitor and manage SQL jobs and acts as the liaison to escalate 
database issues to the Director/DBA Team. Maintains inventory and documentation of existing reporting projects including SQL jobs and stored procedures. Oversee 
the integration and staging of data, and the development and maintenance of the data warehouse. 

30% Facilitate and operationalize, through new or enhance business practices, best in class reporting and analytics for report design, data preparation and data analysis.
Collaborates in developing strategies to streamline reporting processes and priorities. Use modern visualization tools such as PowerBI to enhance business 
understanding through artistic, simple, and concise data story telling.

10% Actively contributes to achievement of departmental goals, as identified in Department’s annual business plan, including specific departmental process 
improvement plans. 

MINIMUM QUALIFICATIONS:

Education/Specialized Training/Licensure:

• Bachelor's Degree in a related field such as Finance, Business, Statistics, Healthcare Administration, Computer Science required. 
• Training/experience with databases and reporting tools required.  These include a combination of the following SQL server, MS Access, Tableau, PowerBI or Crystal
• Experience in managed care analytics a plus. 

Work Experience (Years and Area):

• 3 years in a reporting role, to include demonstrated experience working with relational databases and developing actionable reporting using key metrics communicated in an easy to understand manner.
• 2 years of experience with SQL Server database administration, Experience with SQL Server Analysis Server (SSAS), SQL Server Integration Services (SSIS) and SQL Reporting Services (SSRS).
• 3 years using data analytics and data visualization tools, such as Power BI, Tableau, QlikView, and D3.
• Expertise with SQL querying language
• Strong technical and analytical skills with the ability to think creatively and develop new solutions
• Strong organizational, problem solving, and analysis skills
• Ability to work independently with limited supervision and manage multiple priorities

Software Operated: Microsoft Office (Word, Excel, Outlook)

SPECIAL REQUIREMENTS: 

Communication Skills:

• Above Average Verbal (Heavy Public Contact)
• Writing /Composing: Reports

Other Skills: Analytical, Research, Statistical, MS Word , MS Excel

Work Schedule: Flexible

Other Requirements:
Must be able to provide exceptional customer service to both internal and external customers. Familiarity with visualization techniques and advanced analytics techniques (regression, simulation, etc.) Must be comfortable with learning, reviewing, interpreting and replicating statistical models.
Late nights and weekends may be required for special projects.

RESPONSIBLE TO: Manager

EMPLOYEE SUPERVISED: Professional Staff

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