Job Abstract

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Anaheim Emergency Shelter supports The Salvation Army’s mission by providing short term housing and supportive services to adults experiencing homelessness.

Position Summary

The Supervisor has primary responsibility for all Programming and Operational aspects of the Placentia Emergency Shelter. The Supervisor is responsible for ensuring the facility is adequately staffed to ensure safe and efficient daily operations, and oversees administration, resident concerns, event planning and employee relations. In addition, they are responsible for establishing/maintaining productive relationships with external agencies and other TSA locations.

The Supervisor must fully embrace the ministry and mission of The Salvation Army, accept its Christian principles and values, and protect and enhance the image of The Salvation Army to the public. As well as perform other assigned duties as directed.

Essential Functions

1. Shelter Operations Management

• Drive the successful operation of a shelter environment that is safe for clients, staff, and visitors, as well as conducive to the effective provision of service resulting in the transition of shelter residents to permanent housing, sobriety, and/or employment.
• Coordinate and oversee (including by delegation), all special events for residents/staff, including holiday and recognition events.
• Oversee facilities cleanliness (including bed areas, parking lots and outdoor spaces), maintenance (including vehicles and shuttles) and miscellaneous site issues with facilities staff to ensure prompt resolution.

1. Staff Supervision and Development

• Directly supervise Lead Ambassadors, Housing case managers, facilities and conduct regular check-ins with Kitchen Carem Inc, Food Service departments and other vendors. Co-supervise clinician and pet care specialist.
• Conduct weekly one-on-one sessions with subordinate staff to support professional development, effective service provision, and establish, achieve, and monitor departmental goals.
• Lead by example in establishing and maintaining effective communications and appropriate boundaries with co-workers, subordinates, shelter residents, volunteers, and guests.
• Facilitate, design, and conduct In-Service training sessions for program and operations staff as needed.
• Ensure coverage of subordinate management staff during their absences, including Program and Operations Supervisors.

1. Staff Coordination and Scheduling

• Coordinate with Leads to ensure appropriate staff coverage for all shifts (including On Call). Covers open shifts when replacements are not available.
• Support weekly/monthly department staff/leadership meetings and check-ins.

1. Policy and Procedure Management

• Serve as key point person for all shelter policies and procedures, including developing, updating, and maintaining all related forms and policies.
• Ensure appropriate review and resolution of all incident reports and client grievances.
• Effectively employ all TSA management and disciplinary procedures; ensure teams can effectively discuss, administer, and document performance concerns.

1. Performance Monitoring and Reporting

• Develop and provide monthly statistical/other reports to measure site performance objectives; redirect work activities to improve deficiencies and meet City expectations.
• Represent TSA/Placentia shelter at internal and external functions as needed. Develop and maintain collaborative partnerships with agencies, OC Coordination, and City officials.

1. Miscellaneous Responsibilities

• Other duties as assigned

PAY RANGE: $68,000-$70,000/yr

Leadership Core Competencies

Analytical – Synthesize complex or diverse information; conduct research, draw conclusions, and report outcomes; Develop workflow policies and procedures.

Strategic Thinking - Develop strategies to achieve organizational goals; adapt strategy to address constant change and conditions.

Problem Solving – Identify & resolve problems in a timely manner; gather and analyze information skillfully and develop solutions.

Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.

Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.

Project Management - Prioritize and plan work activities; use time efficiently; Organize work schedules of others and assign tasks. Follow up to ensure accountability.

Teamwork – Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives.

Project Management - Prioritize and plan work activities; use time efficiently; Organize work schedules of others and assign tasks. Follow up to ensure accountability.

Managing People - Include staff in planning, decision-making, facilitating, and process improvement. Be available and present to staff; provide regular performance feedback; help develop subordinate’s skills and encourage growth; Improve processes, products, and services. Delegate work assignments; Match responsibilities to the right people; Set expectations and monitor delegated activities.

Continuous Improvement/Organizational Effectiveness – Constantly look for ways to improve and promote quality, effectiveness, and efficiency at all operational levels.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 40 lbs. Due to the nature of the facility, incumbent must be able to work outdoors, be around animals and feel comfortable walking outdoors on potentially uneven surfaces.

Minimum Qualifications

• By virtue of its direct contact with, and representation to people who engage in Salvation Army programs, people who demonstrate an understanding of The Salvation Army’s Christian mission are required for this position
• Bachelor’s degree in Social Sciences, Business, or a related field preferred.
• Minimum 2-4 years experience working in a supervisory role.
• 1+ year experience with HMIS (preferred).
• 2+ years experience overseeing large 24/7 residential facilities preferred (100 resident minimum)
• Knowledge of the workings of non-profits, preferably in a residential and/or homeless services setting
• Initiative, adaptability, and responsibility to work with minimal oversight
• Ability to interact with others professionally
• Knowledge of budgets and financial responsibility for contract reporting.
• Must possess the ability to meet deadlines, handle figures, and work with attention to detail.

Skills, Knowledge & Abilities

• Current driver’s license and clean MVR record (Driving Required)
• If working in vicinity of children a criminal background check is required with certification for Protect the Mission policies and procedures.
• Strong Microsoft Office skills, including Word, Excel, PowerPoint
• 2 years of experience dealing with vendors, including negotiating and managing contracts, preferred
• Very strong verbal and written communication skills, with exceptional grammar and spelling skills
• Ability to develop and conduct in-service training events
• Experience with Federal, State and County codes and regulations involving residential facilities.
• Ability to read, interpret, and draft documents such as safety rules, operating and maintenance instructions, and policy and procedure manuals.
• Ability to write routine reports and correspondence, and speak effectively before groups of clients, staff, and collaborative partners
• Ability to investigate, document, draw valid conclusions, and determine appropriate follow-up steps for problems that may arise.