Job Abstract

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Seasonal Colleague Advisory Coordinator supports Colleague Advisory with background check assessments, general Colleague Advisory tasks, and performs other duties as assigned.

This position is a hybrid role requiring work in a designated company facility with the option to work-from-home occasionally if technology requirements are met (in home WIFI, and designated workspace) and approval is received in advance. The option to work solely in the company facility is also available.

What You Will Do

Background Check Tasks:

• Review candidate criminal history and drug screening information to assist in determining employment eligibility.
• Conduct phone assessments with candidates related to information submitted on pre-boarding documents and/or provided in a consumer report from a background/drug screening third-party service provider.
• Document phone assessments with candidates with a high degree of accuracy, maintaining confidentiality.
• Ensure candidates supply all required information within the designated timeframe.
• Evaluate candidate responses and make appropriate business decisions to ensure compliance with all federal, state, and local laws, as well as guidance from the Equal Employment Opportunity Commission (EEOC) and other agencies regarding the use of criminal history and drug screening information in the employment process.
• Make sound decisions to mitigate legal risk.

Additional General Colleague Advisory Tasks:

• Follow up on documentation related to other Colleague Advisory case types (Formal Warning/Final Warnings) and upload to imaging.
• Follow up with action items/tasks needed to complete cases.
• Make initial contact with People Leaders to set up time to speak with specialists.
• Assist with case queue management.
• Answer and respond to phone inquiries.
• Assist with reviewing and processing employee COVID cases.
• Provide general case assistance.

Skills You Will Need

Analytical Skills: Ability to review candidate criminal history and drug screening information to determine employment eligibility.

Communication Skills: Conduct phone assessments and document findings with accuracy, maintaining confidentiality, and practicing open and continuous communication.

Decision-Making: Evaluate candidate responses and make appropriate business decisions to ensure compliance with laws and mitigate legal risk.

Attention to Detail: Document phone assessments accurately and ensure candidates supply all required information within the designated timeframe.

Customer Service: Excellent customer service skills and the ability to handle confidential information with discretion.

Organizational Skills: Follow up on documentation, complete action items/tasks, and assist with case queue management.

Technical Proficiency: Knowledge of MS Office computer programs and prior experience with human resources systems and administrative tasks.

Interpersonal Skills: Strong leadership, facilitation, and interpersonal skills, with the ability to work across functional lines and at various levels.

Creative and Strategic Thinking: Ability to think creatively, strategically, and technically.

Who You Are

• Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
• Candidates with a High School diploma or equivalent are encouraged to apply. Prior Human Resources experience preferred.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision. Requires prolonged periods of sitting and constant communication with colleagues and working with multiple computer screens and programs simultaneously for extended periods of time.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

• An inclusive, challenging, and refreshingly fun work environment
• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal/financial advice)
• Resources for continuous learning, career growth, and leadership development
• 8 paid holidays
• Paid Time Off (first year prorated depending on start date)
• Tuition reimbursement program
• Guild education benefit funds 100% of tuition, books, and fees in designated programs
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
• Empowerment and autonomy to perform impactful work with tangible results

About Macy’s

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team – Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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