The Host/ Hostess is the first point of contact for our customers and will display an upbeat and professional demeanor at all times. All Candidate will display scripted dialogue and address all customers by Mr./ Miss. And last name. The Host/ Hostess position is responsible for all customer communication, including general inquiries and walk up reservations. The position is also responsible for entering walk up reservations into the Open Table system according to the business rules set by the re... more details
JOB SUMMARY:
The Host/Hostess is the first point of contact for our customers and will display an upbeat and professional demeanor at all times. All Candidate will display scripted dialogue and address all customers by Mr./Miss. And last name. The Host/Hostess position is responsible for all customer communication, including general inquiries and walk up reservations. The position is also responsible for entering walk up reservations into the Open Table system according to the business rules set by the restaurant Management. All Hosts/Hostesses are required to offer a warm farewell and thank our guests for dining with us at the restaurant. The front door Host/Hostess will welcome all of our guests, check for reservations and escort out guests to their tables.
KEY JOB FUNCTIONS:
Conforms to standard uniform and dress code and displays all the appearance standards in the policy and procedure document. Staff is well groomed, attired in clean, crisp, well-maintained uniforms with proper fitting
Arrives to work station and begins pre opening checklist.
Responsible for menu cleanliness and inspects all food, lounge and beverage menus for stains, bent pages, and complete pages.
Daily interface with Open Table reservation systems to check reservations for the night and ensure that table blocks are enforced based on reestablished business rules.
Checks with the Manager on duty to review reservations and understand the number of stations that will be in use for the evening.
Provide real time communication to floor management on walk in volume and VIP customers.
Provides differentiated service standards to Diamond and Seven Star Customers.
Maintains seating block for VIP customers and communicates with floor management when additional volume of VIP guests are requiring tables.
Candidates are required to attend all pre shift meetings so that they are educated on property wide events and promotional events within Jack Binion’s Steak.
All Host/Hostesses are trained to describe in detail the preparation methods and ingredients associated with any item on the menu. Explain menu highlights and promote specials to guests at the door.
Servers will be required to attend all training session and vendor tastings.
Host/Hostesses are required to learn and follow all steps of service when necessary.
Host/Hostesses are required to interface with the lounge “Hostesses” to assist with seating, and pre bussing of lounge and bar tables of glassware, chinaware and linens.
Host/Hostesses are required to assist with furniture alignment in the lounge and bar, police the floor for garbage.
As necessary the Host/Hostess will use a carpet sweeper to tidy up any of the carpeted areas in the dining room.
Candidates will keep their working space (podium) in proper order with clean and tidy sight lines.
EDUCATION and/or EXPERIENCE:
Must be at least 21 years of age.
High School Diploma or Equivalent, College or Food and Beverage degree preferred.
Major Hotel or chain restaurant experience as a greeter or Host/Hostess preferred.
Microsoft, Word and Excel experience required.
Ability to bend over, lift, and carry ten entrees on an oval (approximately 50-60 pounds).
Ability to work 10-14 hour shift with 90% of that time spent standing and walking with 10% of shift spent sitting working on computer.
Candidates must be certified to operate and input information into Open Table and Micros.
WORK ENVIRONMENT:
High volume, fast paced, frequent interruptions. Must interface well with co-workers and management. Long hours involved, flexible working hours and available on weekends and holidays. Must be able to work in a smoke filled environment.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.