The AV support Engineer will be responsible for providing in person service and support to all Amazonians utilizing AV/ VC systems for events, meetings, and other needs. They will work with on-premise IT technicians, contractors and integrators to troubleshoot issues with these systems. They will have an understanding of the broad variety of AV standards deployed at Amazon and be capable of resolving complex issues. They will have the communication skills to guide both peers and non-technical A... more details
DESCRIPTION
The AV support Engineer will be responsible for providing in person service and support to all Amazonians utilizing AV/VC systems for events, meetings, and other needs. They will work with on-premise IT technicians, contractors and integrators to troubleshoot issues with these systems. They will have an understanding of the broad variety of AV standards deployed at Amazon and be capable of resolving complex issues. They will have the communication skills to guide both peers and non-technical Amazonians in rapidly implementing workarounds to unblock events.
The successful AV Support Engineer will be customer focused and motivated by team success. They will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of urgent requests and ambiguity. They will be committed, flexible and have demonstrated the ability to maintain high levels of productivity with while working independently with minimal supervision. They will demonstrate strong initiative and genuine curiosity.
Key job responsibilities On-site troubleshooting of AV systems, particularly complex integrated systems such as large conference rooms, training rooms, executive rooms and bespoke or legacy systems. Working with on-premise IT technicians, contractors and integrators through troubleshooting and repair procedures Communicating with manufacturers and vendors to arrange repair or RMA of faulty equipment and managing local inventory Working closely with partner teams including AV hardware deployment, AV Escalation and MeetEx to drive continuous improvement of the customer experience Maintaining communication with customers and stakeholders, informing them of incident progress via thorough ticket documentation and the use of Standard Operating Procedures (SOPs) Collaborating on technical documentation and SOPs, incorporating field learnings and customer feedback Daily travel between sites in the DC metro area required Must be able to lift or carry equipment up to 40 lbs and use hand tools as needed Ability to work at height (<= 8 Feet) Occasional after hours work may be required.
BASIC QUALIFICATIONS
- BA/BS degree in a related technical field, or equivalent industry experience - 2+ years of experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting or installing corporate AV systems - Experience working with AV technologies such as Extron, Crestron, BiAmp, Cisco, Shure and Poly; control systems, DTP systems, matrix switchers, extenders and audio DSPs - Excellent troubleshooting, problem-solving and diagnosis skills with a strong understanding of signal flow - Experience with network technology including video and audio over IP (e.g. Dante/AES) - Ability to establish and build healthy working relationships and partnerships with peers, customers, vendors and suppliers - Excellent communication, interpersonal and presentation skills, both oral and written - Strong prioritization and organizational skills with attention to detail
PREFERRED QUALIFICATIONS
- Crestron DMC-T or DMC-E Certification - SynAudCon Training - CTI-P101 Foundations of Crestron Programming Certification - CompTia Network+ and Cisco Certified Network Associate (CCNA) - Additional Certifications or formal training by AV manufacturers (e.g. Crestron, Extron, Biamp, QSC, Cisco, Dante, etc.)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.