S - Assists with the coordination of all aspects of curbside check-in. Assists with the coordination of the exceptionally friendly, professional and seamless reception, registration, rooming and account settlement for all hotel guests. Ensures the satisfaction of all guest requests and the resolution of all complaints received by the Guest Services Team. Assists with the development and updating of guest rooming procedures. Assists with the development and management of repeat guest and VIP serv... more details
Perched on its own 15-acre peninsula, Loews Coronado Bay Resort is a private oasis of tranquility near San Diego. This Coronado hotel offers views of the shimmering bay waters and the San Diego skyline. Welcome to Coronado's Secluded Water Escape.
Responsible for coordinating the provision of world-class front desk services to hotel guests. Directs the exceptionally friendly, professional, and efficient welcome registration, rooming and account settlement for hotel guests. Ensures prompt and complete satisfaction of guest requests and professional and timely resolution of guest complaints. Maintains accurate occupancy data and assists in maximizing daily rooms revenue through the application of effective yield management sales strategies. Liases with Valet Parking provider to ensure smooth operation consistent with hotel standards. Trains, monitors and supervises the performance of all Guest Services employees.
Job Specifics
Assists with the coordination of all aspects of curbside check-in
Assists with the coordination of the exceptionally friendly, professional and seamless reception, registration, rooming and account settlement for all hotel guests
Ensures the satisfaction of all guest requests and the resolution of all complaints received by the Guest Services Team
Assists with the development and updating of guest rooming procedures
Assists with the development and management of repeat guest and VIP service programs
Ensures adherence to all hotel cashier and credit policies
Monitors cashier accuracy and over and short data, taking action and providing additional training as necessary
Monitors hotel Credit Limit Report on a daily basis, ensuring timely payments on accounts
Assists in establishing and ensuring adherence to all Loews Hotels Star Service Standards
Evaluates changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns
Works closely with the VIP Services Manager to coordinate VIP arrivals/departures
Interacts frequently with guests to ensure total satisfaction with hotel services
Assists in recruiting and interviewing all Guest Services staff
Provides training for all Guest Services employees
Ensures adequate training of all Guest Services staff to take after-hours reservation calls
Evaluates individual employee performance, determining improvement and training needs and advancement requirements
Familiar with and able to troubleshoot problems with following systems: key encoding, call accounting, in-room movies, video checkout, electronic data capture, PMS interface control
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