Job Abstract

Position Overview:

This is Client Relationship Management (CRM) within the Seller Engagement department. As part of this dynamic organization, our team works with Single Family Seller Engagement and other business areas to meet client needs and expectations. This position advocates for the client internally and represents Freddie Mac externally. As a chief of staff for the pod seller account management teams, this position directly engages with our sellers to facilitate the client relationship and drive business to Freddie Mac. CRMs provide tactical support and cultivate excellent client satisfaction. The successful candidate will thrive in a team environment, enjoy the challenge of change, and also maintain high self-guidance.

Our Impact:

The Single-Family Seller Engagement Relationship Managers work directly with both internal and external clients to provide outstanding customer service. Our team building and problem-solving skills directly impact our customer satisfaction scores. Our team works directly with our seller servicers to source business for Freddie Mac. The CRM team functions as the chief of staff for an account executive and/or an assigned seller base. The account executive sets the strategic direction for our client base and the CRM handles tactical issues to meet Freddie Mac’s mission of making home possible. Success is defined by working as a team to meet client targets such as Tool Adoption, ROE, Affordable Lending, Market Share, and exceeding client expectations. Our clients have many options in their business partners. The Client Relationship Management team is instrumental in helping drive Freddie Mac to become the housing industry leader.

Your Impact:

The person hired for this role will be providing valuable support to a seller account base. In this role, the successful candidate will provide excellent client service, project management, and problem resolutions, which will directly impact client happiness and increased sales to Freddie Mac. The Client Relationship Manager Professional directly impacts the success of their Account Executive and their designated region / POD.

Qualifications:

Basic Requirements:

• 2 - 4 years related experience in primary/secondary market and/or equivalent GSE

• CRM Sales Force experience

• Word, Excel and PowerPoint experience

Preferred Skills:

• Excellent verbal and written communications, interpersonal and organizational skills

• Excellent analytical and problem-solving skills

• Project Management experience and skills

• Ability to identify and resolve issues

• Ability to prioritize under tight deadlines

Keys to Success in this Role:

• Flexible, adaptable to change, comfortable working creatively, thrives on team environments, and have sales experience

• Serve as chief of staff for account executive including meeting preparations and planning, running of meetings, providing back up support for account executive, attending meetings, managing Salesforce, and reflecting client needs.

• Understand their Account Executives account/s, territory, and related strategic plan/s for success and collaborate on the implementation/execution of the plan and overall account success.

• Maintain high overall satisfaction level from AE, DOS, VP, CRM Management team, and cross division areas

• Provide tactical support including issue resolution, contract monitoring and renewals, as well as routine processes

• Optimally work within and development of teams including Client, Sales, Customer Focus, and Client Relationship Management team which embraces self-discipline, flexibility and resourcefulness with change

Current Freddie Mac employees please apply through the internal career site.

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.