Foods people love. Brands people trust. And a career that nourishes your future like no other.
If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé’s presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.
We’re determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.
This position is not eligible for Visa Sponsorship.
Job Summary
The position provides research and resolution of delinquent accounts receivable balances. Research issues and provides supporting documentation to resolve delinquent balances while eliminating causes. Advises management of potential bad debts, collection risks, and unusual circumstances as identified. Assists in the preparation of required reports for management, and in other areas as needed. Responsible for achieving defined receivable goals and supporting working capital improvements.
Primary Responsibilities
- Conduct and provide collection analytics and root cause analysis to identify and correct issues leading to delayed or unpaid collectable items
- Gather and send customer-required documentation to assist in collection
- Analyze customers’ accounts; monitors account details for non-payments, delayed payments, and other irregularities
- Reconcile account balance and open items with the customer
- Conduct collection activities based on Market Collection Strategy
- Identify customer change in trend and related risks, and communicate to credit management and sales
- Collaborate with internal parties including Credit Management, Sales, Customer Facing Supply Chain, CC&IR, Business Service Centers, as needed, to be able to collect debt
- Receive and action on incoming collection concerns from customers and internal stakeholders
- Record result of communication with the customer and other internal collaborators
- Gather and provide necessary documents to support third party collections and bankruptcies
- Participate in continuous improvement activities using Nestlé Continuous Excellence methodology
- Assist with the preparation of required reports for management
Requirements and Minimum Education Level
Bachelor’s degree strongly preferred, ideally in Business, Accounting, or Finance; or an equivalent combination of industry skills and role experience.
Availability / flexibility to work different shifts based on customer geography/time zone
One or more years of commercial customer service or collection experience preferred
Experience
- SAP accounts receivable system experience preferred
- Experience in the CPG industry preferred
- Excellent written and verbal communication skills
- Excellent analytical aptitude with a proven ability to analyze/interpret data
- Well-organized, methodical thinker with excellent decision-making skills
- Strong and creative problem-solving skills
- Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook)
- Capable working in a fast paced environment and handling multiple priorities
- Can work independently with minimal supervision
- Ability to work in a team based environment, and interact cooperatively with internal and external stakeholders
- Strong result-orientation
Position descriptions are not intended to be comprehensive lists of all responsibilities, skills, or efforts. They are intended to be accurate summaries of what the position involves and what is required to perform it.
Job ID: 305333
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
The Nestlé Companies are an equal employment opportunity and affirmative action employer* seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467
*Note: Nespresso is not a federal contractor and does not maintain affirmative action programs
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