The MLW Technician unpacks, registers and receives specimens, preparing them for processioning, while locating and correcting any discrepancies, and ensuring that specimens are preserved properly before forwarding them to the appropriate laboratory section. Performs customer service related duties as assigned. Essential Functions and Responsibilities Includes the Following: Understands and adheres to the WPH Performance Standards, Policies and Behaviors. Responsible to remove specimens from tran... more details
White Plains Hospital Job Description
Title:MLW TechnicianJob Code:500332
Department/Location:Department of
Laboratories/MLW
FLSA Status:Non-Exempt
Reports to:AdministrativeManager
Laboratory Outreach Services
Position Summary
The MLW Technician unpacks, registers and receives specimens, preparing them for processioning, while locating and correcting any discrepancies, and ensuring that specimens are preserved properly before forwarding them to the appropriate laboratory section. Performs customer service related duties as assigned.
Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
Responsible to remove specimens from transport bags, verifies proper identifiers on all requisitions; and promptly follows-up on discrepancies or omissions on paperwork or specimens
Responsible for entering ordered tests from outreach requisition into HIS to ensure that the ancillary laboratory departments receive appropriate testing orders; prioritize workload to ensure the timely processing of all specimens
Responsible for labeling and dissemination of specimen to the proper laboratory department
Demonstrate knowledge and use of client specific registration and accessioning procedures
Responsible for answering all incoming outreach telephone calls and responding in order to resolve call in an accurate, efficient and timely manner
Responsible for faxing laboratory results to physician offices as requested
To ensure seamless communication between shifts, responsible for documentation of all outreach issues in the HIS for follow-up and resolution the next business day
Responsible for STAT specimen pick-up at local physician office practices, as well as, dispatching contracted courier service
Responsible sorting, compiling and delivery of laboratory reports to local physician office practices
Demonstrates knowledge of department and hospital policies and procedures and their execution
Completes job specific competency requirements
Maintains a clean and organized work area - Demonstrate ability to maintain a safe environment and use universal precaution
Ensures all client inquiries are responded to in a timely manner
Performs all other related duties as assigned.
Education & Experience Requirements
High School graduate or GED equivalent required
Ability to type 35 words per minute
Previous experience in a healthcare environment preferred
Medical terminology preferred
Ability to use basic office equipment, basic computer skills, and knowledge of CTR computer terminals a plus
CoreCompetencies
Integrity to handle the confidential aspects of work Adaptability-ability to cooperate with others
Stress Tolerance-retains composure under stress
Must be able to communicate, converse and write in the English language Ability to effectively communicate with internal and external customers
Ability to remain in a stationary position for extended periods of time
Ability to perform repetitive functions, and capable of concentrating for extended periods of time
May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital’s SDS (Safety Data Sheet) data base and may be accessed through the hospital’s Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc.
PrimaryPopulationServed
Check appropriate box(s) below:
Neonatal (birth – 28 days)
Patients with exceptional communication needs
Infant (29 days – less than 1 year)
Patients with developmental delays
Pediatric (1 – 12 years)
Patients at end of life
Adolescent (13 – 17 years)
Patients under isolation precautions
Adult (18 – 64 years)
Patients with cultural needs
Geriatric (> 65 years)
All populations
Bariatric Patients with weight related comorbidities
Non-patient care population
The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of White Plains Hospital.
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