Job Abstract

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. 

Dow has an exciting opportunity for a Senior Solution Manager (IT Sustainability) in our Enterprise Systems and Solutions (ESS) team focusing in the Environmental, Health, Safety and Sustainability (EHS&S) area located at our Midland, MI or Houston, TX hub. The role will align to Dow's Design Your Day approach and allows employees flexibility by choosing when to work remotely and when to attend on-site activities based on project work and role needs.

About you and this role

As a Senior Solution Manager within the ESS Organization, you will drive the successful delivery of digital and sustainability projects that directly align to Dow’s Digital Growth and Sustainability Strategy. Within these high-performing digital projects, you will be challenged with designing solutions as well as ensuring project teams work as a cohesive unit to deliver customer satisfaction at the speed of business. You will utilize your knowledge and expertise to be an integral part of multiple projects, architectural designs, and foundational standards that allow the ESS Organization to bring value to Dow through exciting digital innovation and sustainability solutions. 

Specific areas of focus for this role in our Sustainability and EHS&S area over the coming 3-5 years include:

• Delivering tools and solutions to meet Dow’s Sustainability & Environmental, Social and Governance (ESG) commitments, targets, and goals
• Assist in leading the Next Generation Enterprise Systems (NGES) assessments, technical design, and remediation, including S4 HANA

Responsibilities

• Requirements Analysis – uses specialized depth and breadth of expertise in job discipline to explore, analyze, and map business and function requirements
• Experience Mapping - interprets internal and external business challenges and applies learnings to map user journeys, user experience (UX), and user stories (user features) to facilitate employee experience (EX)/customer experience (CX) transformation
• IT Solution/Application/System – drives the full solution lifecycle, including functional/technical design (solution architecture, buy vs make decisions), integration of third-party off-the-shelf software, develops/integrates/tests/builds solutions with the ability to operate in both waterfall and agile environment, and ensures compliance to corporate standards, architecture guidelines, and information security policies
• Support – independently selects and defines supplier and team support models
• End-to-End Integration – coordinates with other Business Process Managers and Service/Solutions Managers for end-to-end process optimization and integration
• Assists with workload analysis for team to ensure proper resource alignment for capacity planning

• Conducts business studies and alternative analysis/decisions
• Ensures owned IT Service (portfolio of solutions) adhere to ITIL Practices, including but not limited to: evaluating/managing IT Dow information risks to ensure Dow’s safety and security; drives Event, Incident and Problem Management efforts; maintains service configuration, asset, and knowledge management; maintains Service Levels
• Understands the client value and end-to-end costs of your service
• Accountable for the accurate representation of the data within your service
• Takes feedback received on their IT Service/portfolio of solutions and discusses with business process owner to ensure feedback is taken into consideration as continuous improvements
• Works with suppliers to influence enhancements/changes
• Accountable to follow ITIL framework to deliver value for users of the service
• Ensures project led solution delivery meets Dow's architecture standards and position

Qualifications

• A minimum of a Bachelor’s degree, 12 years relevant experience, or relevant military experience at a U.S. E6 rank or Canadian Petty Officer 2nd Class or higher
• A minimum of 8 years of relevant IT experience
• A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process

Preferred Skills

• An advanced degree in Information Systems, Computer Science, Information Technology, or other related discipline
• Hands on knowledge or ability with technology implementation
• Ability to work in a diverse team environment
• SAP functionality design and implementation experience
• Environmental, Health, Safety and Sustainability experience

Additional notes

• This position does not offer relocation assistance

Benefits – What Dow offers you 

We invest in you. 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career.? You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals. 
• Become a Dow shareholder through various employee stock programs.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Global Paid Time Off (PTO) policies:
  • Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
  • ?Paid time off to care for family members who are sick or injured.  
  • Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 

Join our team, we can make a difference together. 

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. ????Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment.  We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.