About Salesforce. We’re Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – ... more details
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Job Category
Marketing & Communications
Job Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Job Overview
Our internal production team, Salesforce Studios, is in need of an experienced Operations Program Manager. In this position, you will play a crucial role in ensuring the smooth and efficient operation of our daily business activities. This position requires a detail-oriented individual with excellent problem-solving skills and the ability to manage multiple tasks simultaneously. This role also requires knowledge of budget systems.
Key Responsibilities
* Operational Support: Assist in the day-to-day operations, ensuring all processes run smoothly and efficiently. This could include, but not limited to, new project requests, project status tracking, pulling reports from Smartsheets, budget support, and vendor management.
* Coordination: Coordinate and communicate with various teams to streamline operations and improve workflow. Attend and/or run interdepartmental meetings to update team on progress/status/issues/troubleshooting.
* Budget: Assist with budget tracking. Monitor system documents to ensure they are current (projected and actual $, PO#s, invoices, etc.)
* Intake: Monitor studio intake slack channel and field new requests. Provide excellent service by addressing inquiries and resolving issues promptly. Manage and maintain Smartsheet intake project tracker, schedule discovery meetings, and generate intake reports.
* Vendor Relations: Assist with vendor management operations. Work with program leads to track vendor spend and manage accounts.
* Process Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency.
* Documentation: Prepare and maintain operational documentation, including policies, procedures, and manuals.
* Compliance: Ensure compliance with company policies, industry standards, and regulatory requirements.
Required Qualifications:
* Experience: Minimum of 5 years of experience in an operations or administrative role.
* Skills:
* Familiarity with Smartsheets or similar project management tools
* Proficiency in Google Workspace Applications (Docs, Sheets, Slides)
* Proficiency in Slack
* Excellent organizational and multitasking abilities.
* Strong communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Detail-oriented with strong problem-solving skills.
* Personal Attributes
* Proactive and self-motivated.
* Ability to handle sensitive and confidential information.
* Strong time management skills.
* Ability to adapt to changing priorities and work under pressure.
Preferred Qualifications
* Previous experience in video production
* Previous experience in accounting
Accommodations
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
For California-based roles, the base salary hiring range for this position is $109,200 to $150,200.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.