Two (2) years of progressively responsible professional experience in public or community relations, preferably with some experience in human resources administration. A Bachelor’s degree from an accredited college or university with major course work in Journalism, Communications, Public Relations, Human Resources, Public Administration, Business Administration, or a related field. Minimum qualifications may be met via an equivalent combination of experience and education sufficient to perform the essential job functions. Experience and education must provide the knowledge, skills, and abilities listed below.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of: Principles, practices, and methods of public or community relations; pertinent federal, state, and local public sector administration laws, codes, and regulations; principles and practices of public administration; web design and management; branding and graphic standards; methods and techniques used in public information programs; techniques in developing and producing audio-visual presentations; graphic design principles, typography, printing, and production methods; business English, spelling, grammar, and punctuation; basic mathematical calculations, statistics, and statistical methods; research methods and techniques; report preparation; record management practices and procedures; effective customer service techniques; modern office procedures, methods, and equipment; and applications related to work.
Skill in: The use of a personal computer and business software applications, such as Microsoft Word, Access, PowerPoint, and Excel; website design and platforms; social medial platforms; the operation of calculator and other modern office equipment; written, verbal, and interpersonal communication; and dealing effectively with employees and the public with tact and discretion.
Ability to: Perform professional, technical, and analytical work in the administration of effective information/communications programs; recommend, implement, and evaluate goals, objectives, programs, projects, policies, and procedures; understand, interpret, and apply Citywide and departmental codes, policies, and procedures, and applicable federal, state, and local policies, laws, and regulations; coordinate public information programs with internal and external parties; maintain confidentiality of private or sensitive information; collect and compile related data; plan and organize work to meet changing priorities and deadlines; complete work assignments timely; prepare clear and concise correspondence and other written materials for targeted audiences; use sound judgement to analyze and propose solutions to problems; maintain appropriate, accurate, and effective recordkeeping; perform complex arithmetic and basic statistical calculations accurately; operate office equipment, including computer equipment and office software applications; communicate tactfully, clearly, and concisely, both orally and in writing; and establish and maintain effective working relationships with department management, City employees, the public, and those contacted in the scope of work.
SPECIAL REQUIREMENTS
Possession and retention of a valid California Class “C” Driver’s License is a condition of continued employment in this job classification.
HIGHLY DESIRABLE
Possession of a Master’s degree from an accredited college or university with major course work in Journalism, Communications, Public Relations, Human Resources, Public Administration, Business Administration, or a related field is highly desirable.
Resumes and other attachments will be used in addition to the application in determining your qualifications. The City communicates with candidates via e-mail. You are responsible for providing a valid e-mail address that you access regularly and checking your spam folder. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide.
Applications will be reviewed by the Human Resources Department. Those applicants possessing the most pertinent qualifications will be invited to continue in the selection process, which will include:
Oral Interview Examination: (Weight of 100%) will evaluate the candidates' experience and training, communication, education, and abilities in relation to those factors which are essential for successful performance on the job. Candidates need a minimum passing score in order to be placed on the eligible list.
The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation.