Provide exceptional customer service to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, and complete order fulfillment. This role will be Remote, 11:00 AM - 8:00 PM, M-F. Responsibilities May include, but are not limited to: Manage accounts regarding order processing, order follow up, pricing integrity, on-time deliveries, and complete order fulfillment. Implement account service strategies. Principal liaison ... more details
Job Description
Provide exceptional customer service to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, and complete order fulfillment.
This role will be Remote, 11:00AM - 8:00PM, M-F.
Responsibilities
May include, but are not limited to:
Manage accounts regarding order processing, order follow up, pricing integrity, on-time deliveries, and complete order fulfillment.
Implement account service strategies.
Principal liaison with marketing and sales for assigned customers.
Implementation of marketing programs for assigned accounts.
Support all aspects of customer service, including, but not limited to, price quotes and quote follow-up.
Initiate and implement initiatives that improve Customer service and responsiveness.
Coordinate with Logistics and Operations on capacity planning and scheduling.
Champion Customer needs, proactively follow up on Customer inquiries, and be the Customer’s advocate by driving the voice of the Customer (VOC) into the organization
Provide responsive order management support, including order entry or expediting and shipment information to customers.
Proactively communicate supply chain issues and provide alternatives.
Attend technical training seminars.
Back-up team members when workload makes this necessary.
Partner with the Sales team to assist in achieving sales goals.
Qualifications
High School Diploma or equivalent required. Bachelor’s degree a plus.
3 - 5 years of Customer Service or related experience a plus.
Strong written, verbal and telephone skills.
Strong data entry and organizational skills. Detailed oriented with good follow-up skills.
Able to effectively manage many priorities and issues.
Understanding of applicable computer systems, such as Google, Microsoft Office, Lotus Notes, and Oracle and function-specific software.
The hours for this role will be 11a - 8p but may adjust as business needs dictate.
Additional Information
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
Reasonable Accommodations Notice
If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact (440) 534-6000 or [email protected] to discuss reasonable accommodations.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
Welcome to Job Abstracts
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.