Job Abstract

National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 250 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.

Responsibilities:

• Lead, design, develop and implement initial and recurrent training programs for transportation personnel.
• Supervise driver trainers, by establishing objectives, standards, work schedules and accountability for job performance.
• Proactively recruit individuals to apply and train them to become School Bus Drivers
• Provide classroom instruction and behind the wheel training of applicants and bus drivers to ensure successful completion of training and testing; recommend upgrades as necessary
• Provide on-going training and performance evaluations for all Driver employees
• Administer and maintain Company random drug/alcohol testing and pre-employment drug/alcohol testing program in conjunction with corporate office.
• Develop and conduct regularly scheduled Driver Safety Meetings.
• Assume primary responsibility in responding to personal injury and vehicle accidents by on-scene investigation and preparing and submitting reports to the corporate office in accordance with Company policy.
• Investigate customer service complaints relative to safety issues and take appropriate corrective action.
• Administer and maintain Company Safe Driver Award Program.
• Other duties as assigned

Company name is: Durham School Services

• High School diploma or equivalent. Some college preferred.
• 3 years as a Trainer in school bus transportation industry desired
• Supervisory experience preferred; specifically experience supervising/training a driver workforce
• Must complete state certification program or Durham's Training Academy for school bus driver instructor. Equivalent work experience as a Trainer can be substituted as appropriate.
• License or Certification: SBDI certification required; Commercial Driver’s License with Passenger and School Bus Endorsements required;
• Strong working knowledge of MS Office Software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software
• Strong leadership skills and interpersonal skills
• Strong organizational and group presentation skills
• Well-developed multi-tasking and time management skills
• Ability to provide direction, coaching and mentoring to employees while creating an environment that encourages and values input and feedback
• Ability to respond to unanticipated events to ensure excellence in customer service.
• Ability to Investigate claims and incidents of questionable conduct, accidents etc.
• Computer literacy skills in word processing and spreadsheets

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan. The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer

The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

Company name is: Durham School Services