Job Abstract

Job ID

2024-21645

Can this position be a remote position?

No

e3 Diagnostics is the leading provider of audiology equipment sales and service solutions in the United States. With over 30 offices strategically located nationwide and staffed with teams of highly experienced hearing and balance instrument experts, we bring a local expertise that is unmatched by any others in the field of audiological instrumentation.

e3 Diagnostics is seeking a full-time Administrative Assistant to join our office in Glen Burnie, MD. As an Administrative Assistant you will be responsible for working with internal and external stakeholders and providing exemplary customer service while supporting your e3 Sales and Service colleagues.

Benefits include Medical, Dental, Vision, 401(k) with Match, Life Insurance, Paid Time Off (PTO), Paid Holidays, Employee Perks, & Employee Assistance Program.

• Scheduling customers for calibration appointments, installations, routine service, and emergency repairs
• Provide technicians with pertinent information related to service calls.
• Responsible for confirming technician appointments.
• Track and follow customer orders through the system, beginning with the order all the way through installation, including staying in communication with the Salesperson, customer, and technician.
• Order parts as required; ensure purchase orders (POs) are provided to appropriate
• Review and submit all service calls for invoicing, ensuring there Pos when needed, no pricing errors and the job does/does not require any follow up appointments.
• Schedule, coordinate, and track all in-house and manufacturer repairs.
• Maintain customer database, including updating customer location addresses, phone numbers, Point of Contact, and email addresses.
• Maintain files; ensuring all service paperwork is filed correctly and accessible as needed.
• Maintain updated and accurate price lists to ensure all parts and service are quoted/billed correctly.
• Serve as local office contact for receiving and shipping of parts.
• Support new prospect/customer initiatives.
• All other duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks.
• Team player with a positive attitude.
• Proficient with Microsoft Office Suite or related software.
• Knowledge of Sales Force a plus!

Education and Experience:

• Must be at least 18 years of age.
• High school diploma or equivalent.
• At least two years related experience required.

Travel:

• Up to 1 week per year for training.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.

e3 Diagnostics is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

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