SELECTION PROCESS
Examination Weights: Multiple-Choice Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Qualifying
Interview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..100%
The qualifying multiple-choice test is the CritiCall computerized test. The test will include a series of short, separately timed subtests, which measure verbal skill, reasoning, memory, perceptual ability, and multi-tasking. Approximately one-half of these subtests are presented on audio. Candidates seeking more information regarding the CritiCall test may navigate the resources provided by going to: https://criticall911.com/dispatcher-testing/applicants/. This test is not a replacement for the hearing test that will be conducted in the medical evaluation for candidates who receive a conditional job offer. A passing score on the qualifying multiple-
choice test does not substitute for successful completion of the medical examination.
Candidates will be notified later by e-mail of the date, time, and location of the multiple-choice test, which will be administered in a 2-hour session at a City of Los
Angeles testing facility. Candidates will be sent a sign up to self-schedule the 2-hour test session. This electronic sign up will be emailed to all candidates shortly after the filing period closes. Multiple-choice test dates are anticipated to be held for the following admin periods:
APPLICATION FILING DATES:
April 12, 2024 to April 30, 2024
MULTIPLE-CHOICE TEST DATES:
June 1 , and June 2, 2024
June 8, and June 9, 2024
Candidates may waive the qualifying CritiCall multiple-choice test under the following conditions: (1) Candidates who have passed the qualifying CritiCall multiple-
choice test with the City of Los Angeles since April 01, 2024; (2) Candidates who have a valid POST Dispatcher Certification and; (3) Candidates who have taken the POST Entry-Level Public Safety Dispatcher Selection Test Battery with the City of Los Angeles or a different agency and whose previous test score meets the City of Los Angeles’ passing score requirement of T=48. Candidates will be instructed on how to provide certifications or previous test results for each test when notifications for testing are distributed via e-mail.
All candidates who earn a passing score on the qualifying multiple-choice test will be invited to participate in the interview. The examination score will be based entirely on an evaluation of the candidate's personal and professional qualifications by interview. In the interview, emphasis will be placed on the adequacy of the candidate's experience, training, and personal qualifications as they relate to: judgment and decision-making; attention to detail; stress tolerance; customer service; flexibility; oral communication; listening; and other necessary skills and abilities. Candidates will be notified by e-mail of the date, time, and location of the interviews, which may be held in Los Angeles or on-line.
Additional job analysis information can be obtained by going to http://per.lacity.org/index.cfm?content=jobanalyses and clicking on Competencies under Police Service Representative.
If you receive a conditional job offer, appointment is subject to a MEDICAL EXAMINATION. Candidates must be determined to be medically qualified to perform the essential duties of a Police Service Representative. Candidates must undergo a comprehensive medical examination given by a City physician. In accordance with Civil Service Rule 13.1, part of the medical examination may include a PSYCHOLOGICAL EVALUATION, only on an as-needed basis. The psychological evaluation will evaluate psychological factors related to successful job performance to determine if you are suited for the difficult and stressful occupation of Police Service Representative.
NOTES:
1. As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability, and, upon request, will provide reasonable accommodations to ensure equal access to programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at http://per.lacity.org/exams/verify_disability.pdf.
2. Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.
3. This examination is based on a content validation study, and as provided by Civil Service Commission Rule 4.20, the multiple-choice test will not be subject to candidate inspection.
4. A final average score of 70% on the interview is required to be placed on the eligible list.
5. Candidates may retake the interview test part only once every 180 days.
6. Based on City policy, you may be required to undergo mandatory DRUG and ALCOHOL screening testing prior to and during employment in this class.
7. Your name may be removed from the eligible list after six (6) months.
8. Your rank on the employment list may change as scores of candidates from other administrations of the examination are merged onto one list.
9. In accordance with Civil Service Rule 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22, and 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list.
10. For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf.
Notice:
If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original regular appointment. Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position. All City employees are required to be Disaster Service Workers.
THIS EXAMINATION IS TO BE GIVEN ONLY
ON AN OPEN COMPETITIVE BASIS
The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender
expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome.