Position Overview
The SDP Support Coordinator is the primary point of contact for Aveanna participants, external staff support, independent facilitators, and Regional Center staff. The SDP Support Coordinator is responsible for delivering excellent customer service to participants and their support system via phone, virtually and in person.
Essential Job Functions
Adhere to Aveanna Core Values
Answer and transfer high volume of calls on multi-line phone system
Assist with general office correspondence and answer all direct correspondence.
Follow up with regional centers, clients, families, and service/care providers as needed to execute duties
Research and resolve issues/inquiries raised by participants and providers
Ability to de-escalate difficult situations and problem solve
Assists clients in-person, virtually and via phone with questions, inquiries, and paperwork
Support participants with program navigation and direct their inquiries to the right team if necessary
Comprehension of service codes and service regulations.
Prioritize tasks from supervisors and managers
Effectively communicate with all levels within the organization
Read and interpret client spending plan
Review spending plans due to changes or modifications.
Perform other duties as assigned or needed
Requirements
Care about the developmentally disabled population
Some college or bachelor’s degree is strongly preferred
Minimum one year of customer service experience within the last four years
Excellent interpersonal skills; self-driven, motivated, and results oriented
Intermediate computer skills using Microsoft Windows, Word, Excel and ability to learn Aveanna’s proprietary software
Ability to successfully handle multiple tasks simultaneously; strong organizational skills
Thrive in a fast-paced environment
Bilingual in Spanish, Vietnamese, or Chinese preferred
Other Skills/Abilities
Must be able to adhere to confidentiality standards and professional boundaries at all times
Ability to remain calm and professional in stressful situations
Attention to detail
Time Management
Strong commitment to excellence
Effective problem-solving and conflict resolution
Excellent organization and communication skills
Quick-thinking and astute decision-making skills
Team player
Physical Demands
Must be able to speak, write, read and understand English
Occasional lifting, carrying, pushing and pulling of 25 pounds
Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting
Environment
Performs duties in an office environment during agency operating hours
Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Vaccination Requirements
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
We provide exceptional community-based services to over 20,000 Intellectually and Developmentally Disabled clients nationwide. If you're passionate about helping others and want to be part of a growing company with a supportive team environment, this is the place for you.
Experience in the areas listed below are welcomed:
- Customer service
- Retail
- Healthcare
- Caregiving
- Restaurant industry
- Data entry
At Aveanna, we celebrate diversity and offer competitive pay and benefits. With opportunities for career growth and advancement, we invite you to apply today and discover a fulfilling career with us.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Aveanna does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with Aveanna.
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
