Identify opportunities to improve efficiency- keep eyes and ears open for improvement opportunities, but also proactively seek them out through observations and data analysis. Act on process improvement opportunities; including but not limited to leading process improvement efforts and re-writing/re-designing process documents and job aids for the Member Care audience. Measure and monitor effectiveness of process improvements. Follow project management best practices to lead Member Care through ... more details
Operational Transformation Program Manager
Remote
Ops/Member Care – Care Operations /
Full-time /
Remote
Apply for this job
This role is critical to the successful execution of Included Health’s Member Care strategy. The ideal candidate is skilled at finding efficiencies that result in bottom line impact, is fluent in all things process improvement and is strong in project leadership and planning. This role works collaboratively across our operations, clinical, product, data, design and engineering teams and THRIVES in ambiguity. This person will lead through influence, is strong at building relationships, has an innate sense of ownership and is able to drive measurable results. The right candidate is curious, a quick-learner, a self-starter and has a passion for identifying process gaps or inefficiencies and solving problems. An ideal candidate is dedicated to providing world-class customer service and has a drive to improve healthcare and health outcomes.
This role is an individual contributor and reports directly to the Senior Manager of Operational Transformation & Enablement.
Physical/Cognitive Requirements
Prompt and regular attendance at assigned work location.
Ability to remain seated in a stationary position for prolonged periods.
Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
Ability to interact with leadership, employees, and members in an appropriate manner.
Responsibilities:
Identify opportunities to improve efficiency- keep eyes and ears open for improvement opportunities, but also proactively seek them out through observations and data analysis
Act on process improvement opportunities; including but not limited to leading process improvement efforts and re-writing/re-designing process documents and job aids for the Member Care audience
Measure and monitor effectiveness of process improvements
Follow project management best practices to lead Member Care through complex, large-scale cross-functional projects
Represent the point of view of Member Care in initiatives led by other teams such as Product or Clinical teams
Partner with Care Team and Member Care Operations (Training, Knowledge, Member Care Support and Quality) to ensure Member Care has the tools, resources and processes in place to support members most effectively and efficiently
Maintain a running portfolio of their work- process improvements and initiatives along with status, timelines, barriers and risks
Drive Member Care efficiencies while maintaining or improving quality of service/care
Own or identify owner to drive major issue resolution during launches or projects
Required Qualifications:
3+ years experience in a Project or Program Management role managing large, cross-functional projects
3+ years experience in Process Improvement- fluency in methodologies/approaches to identifying efficiencies/opportunities to remove waste
Strong written and verbal communication across levels from leadership to front line teams, with demonstrated ability to communicate and contextualize complex topics in a relatable and coherent way
Strong analytical skills with demonstrated ability to mine and analyze data
Preferred Qualifications:
Experience in healthcare, healthtech, care navigation or health insurance
Lean or Six Sigma certification
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
-----
Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.
