At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities to put customers at the center of what we do best – protecting and restoring their dreams when they need us most. We're using our expertise, technology and new ways of working to reinvent one of America's largest industries—creating positive impact that empowers our customers, communities, and company to succeed. We are problem solvers who ask important questions and handle ... more details
At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities to put customers at the center of what we do best – protecting and restoring their dreams when they need us most. We're using our expertise, technology and new ways of working to reinvent one of America's largest industries—creating positive impact that empowers our customers, communities, and company to succeed. We are problem solvers who ask important questions and handle challenges big and small. Together, we change what's expected of insurance.
You will investigate and maintain property claims. You will determine liability, secure information, review coverages, arrange appraisals, and settles claims. You will work in the field and report to the Property Claim Manager and handle homeowner property field claims near Edison). You must be located within one of those geo areas. A company fleet vehicle is provided with the position and there's an option to use the vehicle for personal use.
Position Compensation Range:
$55,000.00 - $90,000.00
Pay Rate Type:
Salary
Compensation may vary based on the job level and your geographic work location.
Primary Accountabilities
- Investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel.
- Identify complex issues and seeks assistance. Handles claims on a good faith basis.
- Handle both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
- Conduct on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
- Respond to customer inquiries, makes appropriate decisions and close file.
- Interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
- Provide all parties with claim process and status; answers questions or redirect to other areas.
Specialized Knowledge & Skills Requirements
- Demonstrated experience providing customer-driven solutions, support, or service.
- Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
- Demonstrated experience handling moderately complex claims, or other equivalent experience.
- Solid knowledge of policies and endorsements related to casualty coverages, or other equivalent knowledge.
- Solid knowledge of each phase of the claim handling process, or other equivalent knowledge.
Licenses
- Valid driver's license required plus an acceptable driving record.
- Obtain state specific property casualty claims licensing as required.
Travel Requirements
- Up to 10%.
- Catastrophe duty up to 75% as applicable.
Physical Requirements
- Ascend or descend ladders, stairs, scaffolding, ramps, poles and the like. We may ask employees to visit areas that have a higher hazard than a typical office such as customer homes, body shops, or other locations.
- Move self in different positions to accomplish tasks in multiple environments including tight and confined spaces.
- Adjust or move objects up to 50 pounds in all directions.
Working Conditions
- Low/high temperatures.
- Outdoor elements such as precipitation and wind.
- Noisy environments.
- Hazardous conditions.
- Poor ventilation.
- Small and/or enclosed spaces.
#LI-Hybrid
- Experience with Xactimate is required.
- Claims adjusting experience preferred.
- Offer to selected candidate will be made contingent on the results of applicable background checks
- Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
- Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position
- The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.
Location:
In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home and/or in the field handling claims, typically within a 2-hour drive time radius. A company fleet vehicle is provided with the position. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.
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We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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