The Admissions student staff are representatives of Dodge College that assist both undergraduate and graduate prospective students and families with a positive, helpful attitude. This includes certain responsibilities such as: Answering emails, phone calls and assisting visitors to the Admissions office or other areas of Dodge College and Chapman University. They are responsible for any basic office duties or related admissions duties as assigned. They will also be required to learn and know the... more details
Admissions Assistant and Tour Guide
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Please see Special Instructions for more details.
This position is open to Dodgestudents only.
Posting Details
Student Title Classification Information
Quick Link
https://chapman.peopleadmin.com/postings/34387
Job Number
SE40524
Position Information
Department or Unit Name
Dodge College- Admissions
Position Headcount
5
Position Title
Admissions Assistant and Tour Guide
Academic Year
Summer 2024
Term or Semester
Summer
Is this Role for an Undergrad or Grad Student?
Grad
Anticipated Pay Range
$16.00 - $16.50
Pay Range Information
Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.
On which Campus will this work be done?
Orange
Approved Supervisor
Danielle Chartier
Supervisor Email
Scheduling
Please use dates within Chapman Academic Calendar
(https://www.chapman.edu/academics/academic-calendar.aspx)
Desired Start Date
06/24/2024
Projected End Date
05/25/2025
Average number of hours per week
Up to 19 Hrs
Position Summary Information
Job Description Summary
Provide general admin/office support.]
Responsibilities
The Admissions student staff are representatives of Dodge College that assist both undergraduate and graduate prospective students and families with a positive, helpful attitude. This includes certain responsibilities such as:
Answering emails, phone calls and assisting visitors to the Admissions office or other areas of Dodge College and Chapman University.
They are responsible for any basic office duties or related admissions duties as assigned.
They will also be required to learn and know the application process, admissions requirements, and deadlines, as well as having extra knowledge of Chapman and Dodge College to help answer questions from prospective students.
Being responsible for learning and memorizing all aspects of Dodge College in order to give in-depth tours that include facility and program information, as well as their own experiences.
Assist with larger group tours, special events, and VIP guests as needed.
Being required to assist with prospective student outreach events such as, but not limited to, Preview Day and Discover Chapman Events, that may take place outside of regular office hours such as a weekend day or a weekday outside of regular business hours.
Being able to physically attend all required monthly student staff meetings, which may take place outside of business hours during week days.
Required Qualifications
Little to minimal prior experience. Ability to learn support process. Familiarity with Microsoft Office Suite.
Desired Qualifications
Have at least 10 hours of availability within business hours: Monday – Friday, 8am – 5pm (including availability during at least 2 tours per week, 8am-11am).
Past customer service, receptionist or tour guide experience strongly preferred, but not required.
At least one full academic year (August-May) left at Chapman University strongly preferred.
Federal work study preferred, but not required.
Adaptable and capable of improvisation.
Special Instructions to Applicants
This position is open to Dodgestudents only.
Budget Information
Is Federal work-study required?
With or Without FWS
Pre-screening Questions
Required fields are indicated with an asterisk (*).
Why do you want to work for the Office of Admission and specifically be a tour guide?
(Open Ended Question)
Why is professionalism important in this role?
(Open Ended Question)
What is an area of growth you seek to develop personally and professionally?
(Open Ended Question)
Please discuss your leadership experience (on or off campus). Select one role or area and elaborate.
(Open Ended Question)
Do you have demonstrated experience in a customer service role? If Yes, please describe.
(Open Ended Question)
Pick a celebrity or important figure (actor, musician, athlete, politician, etc.) that you would be most excited to meet and possibly be star-struck by. Imagine you are giving them a personal tour of campus. Where would you take them or what would you tell them to showcase and highlight Chapman?
(Open Ended Question)
Are you fluent in a language other than English and, if so, which language(s)?
(Open Ended Question)
Have you been a member of the Volunteer Admission Team?
Yes, currently a member.
No, I have not been a member.
I was in the past, but am not a present member.
Are you willing and able to work during the Summer months at the Front Desk in the Office of Admission? Let us know which weeks (if any) you would be able to work, and provide a preferred work schedule.
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