WELCOME TO THE EMPIRE! Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting platform across America. We share a passion for sports and are industry leaders providing best-in-class service for all our customers. BEHOLD! Caesars Sportsbook, America's leading sports book provider, has immediate part-time openings at its Mountaineer Casino Sport Book in New Cumberland, WV. Do you love interacting with the public? Thrive in a fast-paced ... more details
WELCOME TO THE EMPIRE! Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting platform across America. We share a passion for sports and are industry leaders providing best-in-class service for all our customers.
BEHOLD! Caesars Sportsbook, America's leading sports book provider, has immediate part-time openings at its Mountaineer Casino Sport Book in New Cumberland, WV. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading. Reporting to the Sportsbook Manager, you will be face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.
Why Join Our Team
Full-time employees eligible for benefits after waiting period (medical, dental, vision, etc.)
Advancement opportunities - come grow a career with us!
What You Will Do
Provide a top tier level of customer service that encourages customers to come back repeatedly
Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board
Become familiar with our betting options and be able to strike up conversations with customers regarding those options
Work to resolve customer disputes/complaints and escalate to direct supervisor when needed
Be a positive team member and work collaboratively with other team members and your leadership team
Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming control board standards
Other duties as assigned
What You Will Need
Must have basic computer knowledge (Email, MS Excel, internet, etc.)
Show me the money! Must have a minimum of 1 years of cash handling experience in a work setting
H.S. Diploma, GED, or equivalent preferred
21+ years of age or older
Successfully pass a drug screen and background check
Able to obtain a gaming license from the Gaming Control Board and other jurisdictions where deemed necessary
High level of customer service
Ability to work a flexible schedule: nights, weekends, and some holidays is preferred
Present yourself in a professional manner
Strong communication skills, both written and verbal
Ability to do simple math
Understanding and a responsibility to adhere to all compliance requirements set for by the company and Gaming Control Board
Physical Requirements
Must be able to stand for extended periods of time
Must be able to lift, pull or push 25 lbs.
Must be able write for extended periods of time
Must be able to twist, bend or reach with no significant boundaries
This position may be exposed to a smoke-filled environment
As a part of Caesars Sportsbook & Casino’s employment process, finalist candidates will be required to complete background check upon offer acceptance. Many positions require timely gaming registration or licensing with the regulatory authority in one or multiple states to fulfil essential job responsibilities.
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