Department: Administration. Job Type: Full Time. Hours: 40 hours per week. Job Location: Onsite JOB SCOPE:The Office Administrator reports to the General Manager and is responsible for leading the day-to-day operations for the St Augustine Ocean and Racquet Rental Office. This involves ensuring a safe, clean, and welcoming environment for residents and guests. This position acts as the front-line customer service agent for the Management Team and onsite rental program, fielding most initial inqu... more details
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Job Type
Full-time
Description
Department: Administration
Job Type: Full Time
Hours: 40 hours per week
Job Location: Onsite
JOB SCOPE: The Office Administrator reports to the General Manager and is responsible for leading the day-to-day operations for the St Augustine Ocean and Racquet Rental Office. This involves ensuring a safe, clean, and welcoming environment for residents and guests. This position acts as the front-line customer service agent for the Management Team and onsite rental program, fielding most initial inquiries by phone, walk-in, email, or other correspondence.
AREAS OF RESPONSIBILITY: • Provide friendly and efficient customer service to all inquiries, including, but not limited to, general inquiries, rental program and owner questions. • Responsible for all office filing systems. • Work directly with prospective rental clients and assist with short term rentals. • Be familiar with the Community's Rental Program Policies and Procedures • Keep on top of workorders in rental program software system. • Respond to website/email/phone inquiries promptly. • Ensure safe, clean, and comfortable office environment for on-site staff, residents, and short term rental guests. • Order and maintain office supplies as necessary, including, but not limited to printer toner, copier paper, parking passes etc. • Maintain all office systems in working order and arrange repairs as necessary, including, but not limited to copier, printers and PCs. • Record and process all payments received by check/money order/cashier's check for various fees and clubhouse rentals. • Retrieve all mail on a daily basis, including allocation of invoices for General Manager. • Act as contact for all matters related to the Association's Rental Program. • Assist General Manager in sending any communication to Residents and Guests. • Prepare activity reports on a regular basis for review by the General Manager and inclusion with Board of Director's monthly financial reports. • Special projects and other responsibilities as assigned by the General Manager.
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