The Quality Manager ensures that quality standards are met and maintained by understanding, implementing and enforcing Customer, Regulatory, and WestRock processes, policies, and procedures. The Quality Manager will also be accountable for internal and external quality complaint resolution, execution of audits, and ensuring efficient and smooth operations within the production facility. How you will impact WestRock: Coordinate testing and measurement program to validate capability and customer s... more details
General Information
Job ID
ATR42468
Posting Job Title
Quality Manager
Locations
TN Humboldt
Employment Type
Full Time
Date Posted
27-Jun-2024
Relocation Support
Yes
Description & Requirements
WestRock (NYSE :WRK) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to more fiber-based packaging forward.
WestRock is a company where each of us genuinely belongs, is respected and valued, can do our best work, and where diversity, inclusion and equity are competitive advantages!
The Opportunity:
The Quality Manager ensures that quality standards are met and maintained by understanding, implementing and enforcing Customer, Regulatory, and WestRock processes, policies, and procedures. The Quality Manager will also be accountable for internal and external quality complaint resolution, execution of audits, and ensuring efficient and smooth operations within the production facility.
How you will impact WestRock:
Coordinate testing and measurement program to validate capability and customer specifications are being met
Develop, collect, and report performance metrics to senior management, including defects, quality returns, and scrap data
Utilize the Customer Issues System (CIS) for data collection and analysis to drive continuous improvement activities
Lead and monitor CAR (Corrective Action Request) and Root Cause Corrective Action (RCCA) activities for systemic issues to ensure robust product and process improvements
Plan, lead, and measure process and voice of customer performance and quality system effectiveness and make adjustments in strategy and/or procedures as needed
Conduct internal quality audits to oversee inspections of raw materials, materials in process, and finished products
Develop and facilitate a cohesive team environment which builds confidence and strong morale among inspection personnel and manufacturing support personnel
Train and manage the activities of quality control personnel engaged in the inspection and testing of work-in-process and finished products to ensure continuous control of materials and products and consistency in the interpretation of quality requirements
Manage, coach, and develop the quality team and promote a positive quality culture throughout the facility by establishing efficient systems and processes
Partner with operating staff to establish procedures, standards, and systems and monitor an associated feedback loop that ensures error prevention
What you need to succeed:
High School diploma or G.E.D., Required, Bachelor’s degree - preferred
3+ years of corrugated box plant experience in a quality leadership role.
1+ years of experience in production supervisory role.
Working knowledge of mechanical inspection methods and tools
Solid understanding of and experience in quality assurance, delivery excellence, data analysis and development of business insights
Demonstrated expertise in process management to ensure production efficiency
Ability to respond quickly to changing demands, process, and updated information
Demonstrated quality process understanding and continuous improvement such as Six Sigma certification
Possess excellent communication skills and ability to interact across all levels of the organization and accomplish organizational goals
Possess exceptional organizational and program management skills
Ability to guide team with sound decision-making through rational, balanced judgment
Establish a course of action for self-and/or others to accomplish a specific planning goal
What we offer:
Corporate culture based on integrity, respect, accountability, and excellence.
Comprehensive training with numerous learning and development opportunities.
An attractive salary reflecting skills, competencies, and potential.
Benefits package to include medical, dental, vision, life insurance, 401k with match, tuition reimbursement, employee discounts, employee referral bonus, and much more!
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.
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