The Product Experience Readiness manager is responsible for providing consultative support in the technical preparedness of new product introductions and continuous product operational improvements. By facilitating the understanding of the interrelationship between product capabilities, technology, and our network ecosystem, this individual will support the development of intuitive, cohesive processes, solutions and experiences to ensure employee preparedness and success. Job Description. Core R... more details
Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
The Product Experience Readiness manager is responsible for providing consultative support in the technical preparedness of new product introductions and continuous product operational improvements. By facilitating the understanding of the interrelationship between product capabilities, technology, and our network ecosystem, this individual will support the development of intuitive, cohesive processes, solutions and experiences to ensure employee preparedness and success.
Job Description
Core Responsibilities
This role will report to the Product Experience Executive Director and will support them in delivering a cohesive experience that drives results for employees and the business. This role will be responsible for:
- Supporting multiple projects at once while demonstrating the agility needed to deliver results on time.
- Understanding product features and user experiences to anticipate the challenges and/or gaps that may impact the employee experience and work cross-functionally to develop and execute effectives solutions.
- Partnering with TPX and XGIE teams to support the development and documentation of requirements, use cases, journey mapping, impact assessments, process and solutioning flows.
- Facilitating cross-functional discussions and collaboration as needed throughout the program lifecycle (i.e. Discovery through Post Launch support) in support of gap analysis, solutioning and preparedness.
- Provide deployment and sustained lifecycle support for all systems and platforms related to Product/Service
- Developing and presenting recommendations to business partners to address fallout throughout the program lifecycle.
- Distilling and organizing complex information, understanding the intended audience, and delivering the information appropriately.
- Building and maintaining strong organizational knowledge as it relates to the function of managing projects and cross-enterprise programs
- Demonstrating curiosity, tenacity and passion for the employee experience in all your engagements.
?Required Skills:
- Possess strong technical acumen to understand technologies, products and back-office systems and architecture.
- Critical thinking and proficiency in problem-solving and solutioning.
- Strong verbal and written communication skills with the ability to tailor content with the appropriate level of detail for various stakeholder consumption.
- Strong documentation skills including journey mapping, process and solutioning flows.
- Strong interpersonal skills and demonstrated success in working and influencing in a cross-functional environment
- Self-starter that can self-manage multiple priorities and projects at a time and be adaptable to ever changing environment.
- Presentation skills
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relative Work Experience
5-7 Years
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
