ESSENTIAL JOB FUNCTIONS: Maintains close ties with guests on the gaming floor and participates in planning, coordinating, and executing promotions and social functions. Proactively identifies and resolves service failures, taking immediate action to resolve service gaps and cement player loyalty and intent to return. Anticipates, responds to, and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements. Coordination as needed ... more details
ESSENTIAL JOB FUNCTIONS:
Maintains close ties with guests on the gaming floor and participates in planning, coordinating, and executing promotions and social functions.
Proactively identifies and resolves service failures, taking immediate action to resolve service gaps and cement player loyalty and intent to return.
Anticipates, responds to, and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements.
Coordination as needed with VIP Executive Host team to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery.
Handles difficult guests and situations in a calm, professional and prudent manner.
Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
Responds to and consistently meets the needs of internal clients.
Supports and cultivates new ideas and methods to deliver business solutions.
Identifies ways to increase efficiencies or improve product or service.
Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
Keeps track of existing products/services and/or progress on new initiatives.
Stays up to date with the latest developments in the industry, current market trends and all on-property and competitor events.
Develops skills to handle increasingly complex matters.
Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
Politely gives consistent, timely and accurate information and finds answer when unsure.
All other duties as assigned.
QUALIFICATIONS:
Must be at least 21 years old or older
Experience in Marketing, Customer Service or related field.
Ability to effectively manage time and perform multiple tasks simultaneously
Must be proficient with customer Point-of-Service systems
Excellent interpersonal, communication, problem solving, and analytical skills required
Must have excellent customer service skills
Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences
Excellent networking abilities
Confidentiality is a must
Must present a well-groomed professional appearance
Must be able to listen and respond to visual and aural cues
Must have excellent oral and written communication skills
Must be able to stand/walk/sit for extended period of time
May be exposed to working in a noisy, smoke/secondary smoke environment
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