Contribution - Coordinates efficient deliveries, provides exceptional customer service when interacting with customers, observes, and follows all necessary safety regulations when operating machinery, equipment, and tools. Essential Functions Customer Service Willingly provides superior customer service levels that exceed customer expectations while staying within company policies and guidelines when: Taking delivery inquiries. Reporting any credit/delivery delays to phone bank or customers. C... more details
Contribution
- Coordinates efficient deliveries, provides exceptional customer service when interacting with customers, observes, and follows all necessary safety regulations when operating machinery, equipment, and tools.
Essential Functions
Customer Service
Willingly provides superior customer service levels that exceed customer expectations while staying within company policies and guidelines when:
Taking delivery inquiries
Reporting any credit/delivery delays to phone bank or customers
Cashing out customers
Assisting customers with loading tires into their vehicle
Administrative Tasks
Processing of all buy-outs, invoice credits, purchase orders, and invoicing all work-orders.
Handling all product returns and checking them in from delivery zones.
Confirming all of the invoices that come back with the drivers.
Handles and files paperwork.
General Dispatcher Duties
Close-out procedure if assigned.
End of day vehicle damage inspection of on-demand fleet and report to warehouse manager.
Coordinate deposits envelope to the bank.
Coordinate mail to corporate.
Pull parts from parts warehouse as needed for wholesale.
Assist in inventory count.
Coordinate and assign drivers' daily routes.
Assist drivers on retail/wholesale delivery routes to make efficient/productive runs.
Control driver labor hours by maximizing run efficiency.
Responsible for answering phone calls regarding drivers, parts warehouse, wholesale tire, retail stores, etc., and reporting and acting upon any staffing issues for the scheduled day.
Assist in product pull, stage, and loading of trucks as needed and sorting the orders to maximize zone efficiency.
Ship/receive on demand transfers.
Other duties as assigned.
Such as: on-demand delivery, stocking, filing, cleaning, trash removal, etc.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Ability to calculate figures and amounts such as discounts, and interest.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to work in a seated position to drive a delivery vehicle. The employee is regularly required to use hands and to finger, handle, or feel; climb or balance; stoop, kneel, crouch, or crawl while pulling and putting away tires. The employee is regularly required to speak and listen, both over the phone and in person to customers and fellow employees, in order to perform the above listed duties.
The employee must regularly lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to fumes or airborne particles.
The employee regularly works 40-45 hours per week.
MISCELLANEOUS
The employee is required to have an acceptable driving record, in line with the stated Company Policy, and they must have a valid driver's license in the state in which they are employed with the Conrad Companies.
The employee must comply with all aspects of Conrad's Drug Free Workplace Policy.
A background check is required as a condition of employment.
