Job Abstract

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.

Job Summary

The Community Support Specialist provides transportation and companionship services to participants for a variety of activities.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review. 

• Transport participants to and from activities, appointments, grocery shopping, and other activities using a company or personal vehicle; always provide supervision and engagement during activities.

• Create, complete, and maintain billing records and required documentation as assigned.

• Plan, coordinate, and schedule activities in conjunction with participants/caregivers.

• Perform daily inspections of company or personal vehicles.

• Assist with vehicle maintenance appointments and vehicle cleaning/wash appointments; appointment may not be necessary.

Additional Responsibilities

• Provide coverage for participants and transportation routes; overtime and/or weekend support required on occasion.

• Provide travel training (Uber, Lyft, or public transportation) and soft skills training to participants.

• Adhere to sanitization and personal protective equipment (PPE) protocols.

• Communicate with clients’ support systems and supervisor.

• Maintain knowledge of community activities, events, and opportunities for participants.

• Support participant skill building opportunities.

• Coordinate and manage clients’ activity budget and funds; seek supervisor approval if support system requests staff to manage and maintain funds outside of activity times.  

• Support other ServiceSource programs and initiatives.

• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s) 

• High school diploma or General Educational Development (GED) required.

• Valid driver’s license and access to reliable transportation to perform work-related travel required.

• 1+ years’ experience working with adults with developmental disabilities, older adults, and/or providing home health services preferred.

• Experience driving large passenger vehicles or large vehicle with a wheelchair lift preferred.

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office skills, and the ability to become familiar with ServiceSource specific programs and software.???  

• Strong verbal communication skills. ? 

• Excellent organizational skills.

• Detail-oriented and able to carry out work with the highest levels of accuracy. 

• Ability to adapt to frequent schedule changes and problem solve.

• Creative thinking skills to adapt and implement activities to meet participants’ skill level.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, sit, and stand; reach with hands and arms; and talk, see, or hear. The employee may often or occasionally lift or move durable medical equipment, supplies, or groceries up to 50 pounds. The employee may often or occasionally aid participants with balance (i.e., provide an arm to keep steady) and aid with transferring to and from a wheelchair and/or vehicle. The employee may regularly be required to support participants of any weight who use a wheelchair and need to maneuver the wheelchair in tight quarters and up/down inclines. The ability to walk up and down flights of steps is required. Physical strength is required on a day-to-day basis.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet or moderate; however, loud noise may be encountered on occasion. Job duties may be required to be performed during inclement weather.

What We Offer – for Benefit Eligible Employees May Include: 

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

ServiceSource is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. If accommodation is needed in the application process, arrangements can be made with the local regional office http://www.servicesource.org/contact-us.We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information